Jon Sigmon Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

-- Resolve technically complex issues while maintaining proper communication.-- Document technical issues, trend problems, and file defects to speed problem resolution.-- Work cross functionally with sales and field support to feed issues into Engineering to improve product quality and reliability-- Troubleshoot and resolve VMware, Linux/Windows, networking and storage issues on a daily basis. -- Coach and mentor new TSEs so they may quickly contribute to customer success. -- Leverage previous experience to facilitate SimpliVity's success in a wide-ranging install base.

Research Triangle Park, Nc

-Served as escalation point for Windows based SMB/CIFS issues. -Coached support engineers through issues for quicker resolution. -Collaborated with engineering for product improvement and bug fixes. -Created knowledge via classes and KB to bring other support personnel up to speed quicker.

Research Triangle Park, Nc

- Resolved issues that were escalated due to technical complexity or customer sensitivity.- Worked with engineering to file bugs for defects as well as provide input for future productdirection-Inserted in politically hot situations with the responsibility of maintaining customer confidence whileexpediting case resolution.- Mentored new resources from conducting interviews, planning technical proficiency roadmaps, toteaching hands on troubleshooting classes.- Lead bi-weekly collaboration calls with partner senior support to discuss mutual customers, spottrends and prevent duplicate work to mutually solve issues faster.- Created training class content for areas that the support center lacked proficiencySubject expert in Microsoft related areas such as CIFS, Exchange, SQL, and MS clustering.- Assisted customers with SAN related issues including FCP, iSCSI, and MPIO.- Collaborated with partners during hot situations to quickly resolve complicated problems.- Created Knowledge Base articles and White Papers to proactively solve issues before casecreation.

Charlotte, North Carolina Area

Enterprise Level Technical SupportProvided Escalated support for the Microsoft Operating Systems which included NT4, 2000, and2003 on issues ranging from network configuration, Active Directory design and disaster recovery-Extensive support of Exchange 5.5, 2000, and 2003 including OWA, migration and recovery.- Created KB content to assist in case resolution and prevention.

Network Admin for 25 server network supporting prepaid phone activations.