13+ years of experience in IT-, and customer service roles. Technical background specialising in Apple hardware and software in customer centric environments. Currently employed at Meta as a senior team leader in Enterprise Operations, combining individual and team performance and growth, maintaining service and organisational targets and goals with leading projects to maintain current and develop new services and processes. Areas of focus: Recruiting and onboarding, coaching and managing, leading and coordinating projects, analysing and presenting qualitative and quantitative parameters, develop and maintain partnerships, product development and refinement, documentation authoring and training coordination.