Information System Security Officer (ISSO) and Information System Security Engineer (ISSE) for numerous DoD programs. Extensive experience in vulnerability management and remediation, system hardening, configuration, and compliance. Management of DoD Information Assurance (IA) for cybersecurity programs obtaining DoD accreditations utilizing the Risk Management Framework (RMF) through multiple Authority to Operate (ATO) cycles. Experienced with System Administration, Linux administration, and cloud computing.

• Delivered expert technical support, swiftly resolving hardware, software, and network issues while providing specialized assistance for cloud infrastructure troubleshooting.• Prioritized and managed helpdesk tickets, ensuring rapid resolution and minimal downtime, while collaborating with vendors to escalate and resolve complex problems.• Provided comprehensive technical support for various devices, including desktops, laptops, servers, printers, mobile devices, and specialized industry equipment.• Utilized advanced diagnostic tools to swiftly diagnose and resolve technical issues, empowering end-users through tailored training and guidance.• Played a pivotal role in curating and updating the help desk knowledge base, ensuring precise and current technical documentation availability.• Maintained awareness of industry trends, security threats, and regulatory requirements, implementing proactive measures to mitigate risks and ensure compliance.

• Managed and safeguarded the Asset Management Program for two separate companies (Primexx & Rock Ridge Royalty), overseeing the protection of 500+ desktops, laptops, monitors, switches, servers, printers, plotters, scanners, telephones (RingCentral), mobile devices, tablets, and more spread across southern region of the US.• Handled Tier 1-4 tickets and collaborated with Managed Service Provider and vendors to ensure timely support for end users, prioritizing efficient resolution of technical issues.• Proficient in O365 Admin Portal, including Azure Active Directory, Exchange, SharePoint, and Teams, adeptly managing user accounts, access permissions, and security configurations to ensure compliance and protect sensitive data.• Experienced in physical networking, including cable management, patch panel configuration, and device connectivity.• Experienced in network troubleshooting techniques, identifying and resolving connectivity issues, and optimizing network performance.• Experienced in comprehensive software and hardware troubleshooting, adeptly diagnosing and resolving issues with a wide range of devices including computers, servers, routers, switches, and other network equipment, ensuring optimal security and performance standards are upheld.• Proficient in scripting languages such as PowerShell and Bash, leveraging automation techniques to streamline administrative tasks and improve system efficiency, contributing to enhanced productivity and operational effectiveness.

• Conducted regular security assessments to identify vulnerabilities in both physical and digital assets, contributing to proactive risk management and mitigation efforts.• Oversee nightly and perimeter patrols across multiple North Texas company sites, ensuring the security and safety of all assets and personnel while implementing security breach protocols to maintain heightened vigilance among security personnel.• Gather, maintain, and audit all necessary information required by the company and its affiliates, contributing to comprehensive security documentation and compliance efforts.• Provide comprehensive training to incoming security personnel, ensuring they are equipped to fulfill their duties effectively and efficiently.• Ensure strict enforcement of company rules, regulations, policies, and procedures, promoting a culture of compliance across all company and affiliate operations. • Maintain unwavering adherence to Local, State, and Federal laws governing the protection of classified material, safeguarding multi-billion-dollar company assets and proprietary/intellectual data. • Investigate any breaches of rules, regulations, policies, or procedures within the company or its affiliates, issuing comprehensive reports to ensure accountability and transparency.

• Led the comprehensive management of squadron computer and asset inventory, orchestrating repairs and maintenance tasks to ensure optimal functionality. Additionally, spearheaded the meticulous collection, analysis, and management of classified information, maintenance documentation, and cargo/equipment data, playing a pivotal role in bolstering operational readiness and mission success.• Proficient in preparation, assembly, and repair of parachutes and survival equipment, ensuring meticulous attention to detail and adherence to safety protocols to safeguard aircrew members during emergency situations.• Directed and supervised night and day multi-aircraft drop zone training operations, maintenance operations section, and night flight line operations, while managing the operational monitoring, communication, and control of aircraft drop zones, optimizing aircrew training efficiency and ensuring strict adherence to safety regulations.• Contributed to aircrew training techniques, encompassing advanced evasion tactics, rapid emergency egress strategies, expert post-ejection/bailout descent procedures, combat survival tactics, and heightened environmental hazards awareness, ensuring unparalleled readiness in high-stakes scenarios.• Led aircrew continuation training, delivering comprehensive instruction on equipment utilization, operation, and capabilities, including intense aircrew chemical defense equipment training and decontamination procedures. Additionally, established, coordinated, and disseminated exposure and contamination control protocols, ensuring unwavering readiness and combat effectiveness in chemical, biological, radiological, and nuclear environments.