Jonathan Stevens Email & Phone Number

Marietta, Georgia, United States

Tempe, Arizona

• Architecture and implementation of Microsoft Autopilot and Intune (with integrations utilizing BigFix) to provide a high-quality user experience with a low-touch, user driven, and hardware agnostic laptop deployment.
• Application packaging and automation for 13,000+ Client Workstations/Laptops and 3,000+ Windows servers leveraging BigFix & Microsoft Intune (Windows), and Apple Business Manager/Workspace One /BigFix (MacOS).
• Perform analysis for Incidents/events/vulnerabilities, and provide recommendations for remediation leveraging BigFix, PowerShell or other technologies.
• Virtual Desktop Implementation and Administration utilizing VMware View 5.1 – 7.3(Creation, design and administration of VDI images and pools and entitlements)
• Forensic Encryption Administrator – Credant/ Dell Data Protection/BitLocker
• Application virtualization utilizing VMware Thinapp and Liquidware Flexapp

Tempe, AZ

• Virtual Desktop Implementation of VMware View (Responsible for creation, design and administration of VDI images and pools, entitlements, VMware Thinapp)
• Credant Device Encryption Forensic Administrator
• Administration of Netmotion VPN, Autonomy Connected Backup, Afaria, and Altiris Environments
• Provide 2nd and 3rd Level support for 65+ locations, including Corporate and Support offices.
• 3rd level support, maintenance and design for end-point applications geared towards Sales mobility.
• Application packaging and deployment through Altiris and IBM Endpoint Manager (Bigfix) environments

Lubbock, Texas Area

• Maintain inventory of Division Assets (servers, switches, desktops, laptop, and air cards)
• Performed advanced troubleshooting techniques to diagnose and efficiently resolution issues.
• Provide upgrade and maintenance to 50+ desktop and 50 + laptop computers.
• Imaged and Deployed Laptops/Desktops through Altiris PXE and Deployment services.
• Working knowledge of Voxware management system, Altiris Deployment Server, Active directory users and groups for maintaining user and group security, dedicated printer and file sharing services, and IIS.
• Division Website Administrator; responsible for updating division website with provided content using publishing tools such as Photoshop, Publisher, Image Ready, In Design, and Page Maker.

Lubbock, Texas

• Comcast High Speed Internet Technical Support / Call Center Floor Support
• Provided agent and client support High Speed internet needs.
• Provided reports for agent productivity and quality assurance for management review
• Performed troubleshooting techniques for cable internet connectivity
• Dispatched technicians and located possible outages.
• Assist customers with billing needs in a call center environment.