Jonathan Hawes Email & Phone Number

Bend, Oregon, United States

Pleasanton, Ca

Delivering and supporting advance imaging hardware and software around the world. Check out what Phoenix Technology Group does at https://phoenixtech.com/.

San Jose, Ca

Following the acquisition of Modria.com by Tyler Technologies, Courts and Justice - the Modria business unit focuses on providing innovative dispute resolution technology to state and local governments to provide access to justice with a greatly reduced burden on the court system.I am responsible for all phases of customer lifecycle post-sale; Implementation, Deployment Engineering, and Deployment QA. Additionally, I set up and ran Customer Support for all Modria clientsAs part of my time at Tyler I have: ➢ Built an integrated, high performance team to service the customer from inception to renewal➢ Optimized deployment process to reduce sale-to-go live from 6 mo to 3.5 weeks➢ Established templated deployment models to accommodate new product introductions and variants

San Jose, Ca

Businesses and government agencies rely on Modria Resolution Center to turn their disputes into fast and fair resolutions. Technology and customer expectations have rendered traditional dispute resolution practices obsolete. Modria's configurable SaaS platform drives speed, trust and savings into the world of dispute resolution.During years at Modria.com:➢ Responsible for all phases of customer lifecycle post-sale➢ Led Account Deployment, Program Management and Customer Support teams➢ Led many first-time deployments, e.g. first international, first e-commerce client, first multi-lingual

➢ Created and manage channel of over 40 partners and resellers➢ Lead strategic account acquisition and segment identification➢ Responsible for compensation plans, business planning, field operations, budgeting, forecasting, training, team building and establishing standards for CRM usage➢ Closed long term anti-counterfeiting programs with Power Balance and Intel for YottaMark Brand Protection

➢ Identified an defined opportunities for digital watermarking in Military and Financial markets➢ Defined product requirements and drove successful government bid and proposal efforts ➢ Managed government contract procurement bid and proposals process➢ Led internationally focused government strategic communications program➢ Delivered executive level security program education and outreach international financial organizations➢ Gathered executive level participation of strategic PC industry members including Hewlett-Packard, Adobe Systems and Microsoft

OrCAD was acquired by Cadence Design

➢ Developed industry’s first, self-service, interactive product support portal and virtual user group supplying real-time information to 160,000+ OrCAD users worldwide – faster, less expensive support➢ Secured partnerships with electronic component manufacturers to provide part information directly to the OrCAD user desktop.➢ Created cross-functional team to ensure customer success using web-based software security and installation processes - delivering ease of installation and use. ➢ Drove all interactive marketing programs including multimedia, web-based and trade presentations