Jon Thelen Email & Phone Number

Lansing, Mi, Us

Bath, Michigan, United States

Lansing, Michigan, United States

Lansing, Michigan Area

• Responsible for end-to-end coordination, delivery and management of technical projects • Managed a team of engineers to ensure proper deployment of technical resources• Defined project scopes and managed established timelines • Tracked profitability to address issues and risks • Provided status updates to leadership, engineering team and clients • Purchased all technology after sales through Ingram Micro, D&H, Tech Data and Dell• Managed incoming inventory and maintained tolerance levels on internal stock• Developed and improved end to end vendor life-cycle management processes • Created solution engineering initiatives based on complex project scopes

Lansing, Michigan Area

• Responsible for the management of 30+ vendor accounts• Facilitated biannual meetings and technology budget planning• Sold technology hardware including computers, servers and networking equipment• Oversaw after sale technology purchases • Managed sales of Dell, Ingram Micro and CDW equipment• Tracked and managed incoming inventory • Managed service renewals including domains, SSL and warranties

Lansing, Michigan Area

• Provided account management for over 50 manage services clients• Collaborated with technical team to optimize SLA adherence and performance • Effectively coordinated and facilitated support service activities between support teams and customers• Acted as a single point of contact for customer accounts • Oversaw problem solving efforts between customers, engineers, and software support • Lead complex service delivery processes • Developed and coordinated proactive maintenance initiatives based on industry best practices and statistical data trends • Conducted quarterly business reviews • Established 3 – 5 year budget plans • Managed the sale of technology hardware including computers, servers and networking equipment

• Engineered underground routes for fiber optic cable and permitting • Utilized CAD and Google Earth to design fiber optic cabling routes• Provided post construction as-built books upon completion• Internal technical support