• Functional/Technical lead for ADDM/Discovery tool management, responsible for custom patterns, major/minor upgrades, troubleshooting problems, customized scripting for automating standard processes• Developed and implemented automation process to address compliance requirements around AD decommissioning of users through Atrium Orchestrator. Developed PowerShell scripts used to look up and disable users to address security compliance requirements• Functional/Technical lead for TrueSight 9.6/10 and PATROL implementation, responsible for the complete SDLC, with main responsibilities for designing custom internal/external integrations, developing technical documentation and deployment design docs• Installed and configured PATROL Central, PCM, RT server clouds, deployed and configured KMs, PCM rulesets, and customization to monitored infrastructure and configured monitoring for various PATROL KMs in TrueSight• Developed TrueSight agent monitoring policies within the Central Monitoring Admin portal, threshold administration and repository management for versions TS 9.6/10• Configured BladeLogic for custom PATROL packages, server grouping for patching and updates and integration of TrueSight deployable packages and implementation. Configure compliance reports for patching and upgrades for the PATROL environment• Utilized MRL/BAROC to write custom code to manage internal and external events from PATROL agents, performance data metrics, PRTG and SNMP traps• Modified and created Perl scripts for custom hardware CI integration to BPPM to be utilized for Service Impact Models (SIM)• Created notification group and listener in RemedyForce for event integration for incident creation and created integration from BPPM/TrueSight

• Functional/Technical lead for ADDM/Discovery implementation, responsible for custom pattern maintenance, major/minor upgrades, troubleshooting problems, customized scripting for automating standard processes and reporting• Developed and implemented automation process throughout time including automated reporting, automated script deployment, automated backup jobs, cluster monitor and alerting notifications and maintaining scripts used for automated information gathering• Responsible for training and education development for Discovery team and transitioning knowledge of processes and developed scripts throughout tenure with the organization• Daily responsibilities included maintaining multiple system environments, managing company asset information, updating custom proprietary reports and troubleshooting any issues that arised

• Gathered technical and functional requirements, developed requirements, architecture and solution design documentation for a TrueSight/BEM solution, integrating tools within the BMC Service Assurance suite• Utilized MRL/BAROC to write custom code to manage internal and external events from PATROL agents and performance data metrics• Developed, updated and supported Service Impact Model within Impact Designer tool as well as maintained monitoring via BPPM SIM integration, using event rules to link the relationship between service models and events• Integrated Remedy Incident management with BPPM via customization to manage flow of event data to Remedy incidents, incorporate intelligent ticketing and link incident impact to CIs within the CMDB

• Managed and maintained BPPM environment, upgraded of BPPM 9.0 to 9.5 in Red Hat Linux environment, migrated existing MRL and updating primitives where necessary• Provided troubleshooting for PATROL issues in mixed Linux/Windows environment, using error logs and debugging to identify issues• Utilized MRL/BAROC to write custom code to create and manage internal and external events from PATROL agents and performance data metrics

• Functional/Technical lead for BPPM 9.5 installation, Portal 2.10 upgrade, server migration and integration of Service Now, xMatters 5.0 and Portal with BPPM• Gathered technical and functional requirements, developed requirements, architecture, solution design plans and build documentation for end to end service solution• Updated VBS and shell scripts to work with 2008R2 server to complete integration of BPPM with Service Now• Migrated all Portal elements, monitoring solutions to new environment, configured RSMs, LDAP integration and configured Patrol Portal integration to BPPM

• Functional/Technical lead for BPPM 9.5 and PATROL implementation, gathering technical and functional requirements, developing ad-hoc requirements, architecture, solution design documentation for a BPPM/BEM solution, integrating various tools within the BMC Service Assurance suite• Developed, updated and supported Service Impact Model within Impact Designer tool as well as maintained monitoring via BPPM SIM integration, using event rules to link the relationship between service models and events• Integrated Remedy Incident management with BPPM, incorporating intelligent ticketing and link incident impact to CIs within the CMDB by creating SIM objects in Service Model Designer• Utilized MRL/BAROC to write custom code to manage internal and external events and designed custom internal/external integrations for event integration of Oracle Enterprise Manager (OEM), TM ART, web service events IIWS and PATROL events• Provided xMatters 5.0 integration, filtering events based on severity and directing information to user-groups• Configured and deployed TM ART multi-server environment to monitor e-To-Go site, using system tools to create synthetic transaction and deploy via TMART Central• Integrated TM ART events to BPPM and utilized MRL to alias events to CIs, showing impact relationships to Service Impact Models within the Operations Console

• Functional/Technical lead for BPPM 9.5 and PATROL, gathering technical and functional requirements, developing requirements, architecture, solution design documentation for a BPPM/BEM solution and integrating PATROL events through notification service• Designed custom internal/external integrations including integration to Remedy, ITSM Change Management, SiteScope, EMC Smarts, EUEM, xMatters 5.0 and TM ART using shell and Perl scripts• Utilized MRL/BAROC to write custom code to manage internal and external events from PATROL agents, external systems (Smarts, Sitescope, EUEM, TM ART) and correlated events via MRL, managing Service Impact Models using Atrium Impact Designer• Integrated Remedy Incident management with BPPM via customization to manage flow of event data to Remedy incidents, incorporate intelligent ticketing and link incident impact to CIs within the CMDB• Modified Remedy code and BPPM ITSM files to change standard process for event closer on incident closure based on customer requirements• Integrated xMatters 5.0 for event notification, group notification queues and event acknowledgement back to BPPM• Configured and deployed Entuity multi-server environment to monitor specific network devices, gather Netflow data and integrate servers to a primary consolidator and integrate monitoring via BPPM integration and SIM for application• Created change management communications for companywide changeover to BPPM

• Content development, pre-sales work and software installations for various companies serviced by Audentis

• Responsible for content creation and management for web-based courses and instructor-led content for market end-users• Responsible for instructor-led training delivery for international and US market procurement and approval users in Ariba• Supported and provided instructor-led training for Global Concur Expense (GCE) for Poland, Sweden and US markets, including final expense documentation and curriculum • Created and validated change management communications for companywide initiative for Wyeth purchase in 2009-2010• Documented processes for AP functionality in SAP during the transition of the Wyeth merger• Provided functional design support for Ariba procurement during upgrades to the application and transition to interface with SAP• Supported Ariba directly with functional design and training for procurement and contracts after transition for North America, Mexico and Canada

• Instructor-led training provided over a 12 week period, providing best practice and education for Siebel-based software on laptop and handheld devices• Classroom style training delivery for process change and software instruction for Siebel-based CRM system• Hardware and software training for product reps during the company’s national meeting over a 2 month period• Train-the-trainer session for Siebel-based CRM system over 2 week period, transitioning to additional 10 week sessions to implement process change for all market reps in the UK• Selected to deliver process change and software instruction to all District Managers over 2 week period• Classroom style delivery, utilizing PowerPoint to instruct market reps on customer management, new process on recording detail notes and synchronizing information to main CRM systemPharmaceutical/Medical Companies: BICL, Johnson&Johnson, Ethicon, Novartis, King Pharmaceuticals, Astra ZenecaFinancial Company: Key BankTraining Companies: C3i, B2B Workforce, Dendrite, Siebel (US)