Jonathan Williams Email & Phone Number

Richmond, Virginia, United States

Remote

Optimized and deployed an ASP.NET web application features using the .NET Framework for the internal company use which facilitates the production of thousands of dental prostheses casesMigrated hundreds of portal users and encoded passwords to ASP.NET web application running on the .NET Framework and employed ASP.NET Identity service for authentication and authorization of existing portal users Coded front-end portal user interface based on 13 Adobe XD page prototypes for a modern look and feel that is responsive to any screen with Bootstrap and custom HTML and CSSImplemented adaptive PDF generator to create documents with customized layout for each of the seven product lines necessary for customer orders

Provide leadership for the planning, configuration, and execution of an enterprise-wide cloud CRM system for internal and public use. I influenced the creation of a data bridge integration to the CRM system from Oracle student information system/ERP using Linux, CronJob, SFTP, and SQL to transfer student data. Established best practices and standard operating procedures for CRM system administrators and end users, configure the user interface, design the record-level data architecture, and serve as a CRM subject-matter expert for Admissions and Foundation offices.Analyze 15,000 student records annually for leadership data-informed decisions. Write complex Oracle database PL/SQL queries and views in Oracle SQL Developer to query for ad hoc, cyclical, longitudinal reporting, and statistical analyses.

United States

Instructed 3 courses for 10 semesters: "Introduction to Programming Logic, Design, and Development" Programming" (Python), "Introduction to Databases" (SQL), and "Web Page Design" (HTML5, CSS3, JavaScript). Educated a total of 278 students of varying age range and technology and developer experience. Redesigned outdated course material and curated new curriculum for 2 courses. Introduced the University's first online Python programming course aligned to the outcomes of AP® Computer Science Principles framework.

United States

Directed administration (implemented custom enhancements, vendor upgrades, troubleshooting, security) and maintenance of CRM software suite for over 150,000 new student leads annually. Developed custom event check-in software using C# that serviced over 4,000 registrants. Ensured data integrity of over 7,000 admissions applications in primary ERP and CRM each year. AuthoredMicrosoft SQL Server queries, views, triggers to automate staff work and decreased the time needed to manually review CRM data points from individual forms by 15%. Managed a team of 4 student worker staff skilled in answering approximately 18,000 incoming calls yearly, checking application statuses, and routing calls to the appropriate office. Served as liaison to 4 departments to ensure data integrity, ongoing improvements, and integrated operational processes. Overhauled data entry process by implementing modern data collection methods and decreased student lead record duplication by 45%.

United States

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer. Rewarded for customer service solutions with certificate in Small Business Wireless Solutions. Handled/resolved technical support for issues at store location, including troubleshooting computers, printers, and mobile cellular phones.