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Currently a Principal Customer Success Manager at UserTesting for our Key Accounts. I have over 12 years of experience leading Enterprise and Global customer facing teams in a growth driven SaaS environment. I have been recognized as one of the Top Customer Success Thought Leaders by SuccessHACKER. I am passionate about the user experience and implementing value based growth strategies.My core competencies include: Team building and career development. Strategic problem solving. Driving ongoing enterprise value by deploying engagement and growth programs. Optimizing enablement and communication at scale. Mitigating risk through strategy and discovery. And continuous process improvement. Also memes and gif usage.
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Senior Customer Success ManagerCanopyRaleigh, Nc, Us
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Principal Customer Success Manager, Key AccountsUsertesting Mar 2022 - PresentLos Gatos, California, UsMy role has focused on Strategic Customer Success initiatives with deep expertise in deploying engagement and growth programs while optimizing training and communication at scale. I have proven success in producing impactful customer engagements while driving seamless onboarding, adoption, enablement, and retention strategies. -
FounderMeasure Over Method Jun 2023 - PresentA newsletter sharing my thoughts on customer success. -
AdvisorCs Insider Mar 2021 - Present -
Lecturer - Customer Success (Csm) SchoolPavilion Jan 2023 - Jan 2024New York, Ny, Us -
Senior Enterprise Customer Success ManagerSplash (Splashthat.Com) Jan 2021 - Mar 2022New York, Ny, Us -
Manager Of Enterprise Customer SuccessZinier Jun 2019 - Nov 2020San Mateo, California, Us**RIF'd in 2020** Managed our USCAN CSM's as well as identified/created processes to ensure customer and employee KPIs are met and exceeded. My goals were to support our team's relationships with all USCAN accounts by focusing on adoption, expansion, and success. In addition, I lead internal projects and initiatives for the global Customer Success org. -
Senior Customer Success Manager, Team LeadGiddyup Nov 2017 - Jun 2019Ventura, Ca, UsManaged relationship/tasks for team. Scaled Success & performance management. Drove Executive Alignment. Strategy for Voice of Customer programs.Continual process improvement for handoff and success planning. -
Manager Of Customer SuccessShiphawk Aug 2016 - Jul 2017Santa Barbara, California, Us**RIF'd in 2017** Manage process and team responsible for ensuring end to end Customer Success through handoff, implementation, training, adoption , and renewal of ShipHawk software and services. -
Senior Customer Success ManagerInvoca Jan 2015 - Aug 2016Santa Barbara, California, Us -
Customer Success ManagerInvoca Jun 2014 - Jan 2015Santa Barbara, California, Us
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Business Development ManagerRemotely Sep 2012 - May 2014Denver, Co, Us -
Manager, Ecommerce Logistics And StrategyCraftsy Aug 2011 - Sep 2012Wayzata, Minnesota, UsManaged all inbound and outbound physical product for eCommerce department of Social eLearning company. Managed all aspects from hiring and payroll to professional development and reviews of the entire eCommerce Logistics staff. Responsible for 200k in revenue a month in both inbound and outbound product. -
Ecommerce Merchandising AssociateCraftsy Jul 2011 - Sep 2011Wayzata, Minnesota, Us
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Family Room SpecialistApple Retail May 2010 - Aug 2011Cupertino, California, Us -
Customer Success ManagerGreatergood.Com Mar 2009 - May 2010Seattle, Washington, Us -
Coordinator, Help Desk SupportMicrosoft Feb 2007 - Jan 2009Redmond, Washington, UsI coordinated a team of 35+ onsite technicians responsible for up-keep of all MSAV property. Compiled and produce life cycle reports on all MSAV property. Assign tasks and manage projects during upgrades and installs of new technology. Mitigate client expectations with real-time updates. Solve client questions/concerns to project completion. -
Shift SupervisorStarbucks Mar 2005 - Feb 2007Seattle, Wa, Us -
BaristaStarbucks Jan 2004 - Mar 2005Seattle, Wa, Us
Jon Johnson Skills
Jon Johnson Education Details
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The Art InstitutesMusic Buisness And Audio Production
Frequently Asked Questions about Jon Johnson
What company does Jon Johnson work for?
Jon Johnson works for Canopy
What is Jon Johnson's role at the current company?
Jon Johnson's current role is Senior Customer Success Manager.
What is Jon Johnson's email address?
Jon Johnson's email address is jj****@****oca.com
What is Jon Johnson's direct phone number?
Jon Johnson's direct phone number is +180545*****
What schools did Jon Johnson attend?
Jon Johnson attended The Art Institutes.
What are some of Jon Johnson's interests?
Jon Johnson has interest in Science And Technology, Children, Education.
What skills is Jon Johnson known for?
Jon Johnson has skills like Leadership, Customer Experience, Writing, Executive Team Alignment, Team Building, Email Marketing Software, Video Production, Strategic Partnerships, User Adoption, Digital Strategy, Tour Management, Key Account Management.
Who are Jon Johnson's colleagues?
Jon Johnson's colleagues are Devansh Kadam, Wendy Burleson, Samantha A., Pragati Shah, Shelley Davis, Patrícia Mendes, Latha Chellappan.
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