Lens manufacturing

Provide technical support for Commercial and Residential Burglary/Alarm systems/CCTV/Access Card and IP security solutions to nationwide clients, field technicians, internal employees and peers.Developer and direct point of contact for web-based reference documents for various levels of technical knowledge.Sharepoint administration.Process improvement through technology integration.

Master knowledge of 300+ residential and commercial burglary/fire protection systems.Technical consultant for field technicians, customer service, account retention, customer tech support, field support, central station, billing and winback.Training developer and facilitator for the Dealer Tech Support Department.

Technology Consultant at Deloitte - 2 years - 10/14/2007 - 03/14/2009Telecommuter home office position maintaining multiple simultaneous projects described below:EMC2 eRoom - National expert contact - Community administrator - Extranet manager - Training facilitation - Provided training and troubleshooting to staff, managers, sr. managers, and directors - Creation of training documentation used by end-users worldwide - Liason between engagement teams and internal EMC2 eRoom support and developers - Liason between client and EMC2 eRoom support - Provided 24/7 support for engagement teams from all parts of the United States and colleagues in Hyderbad, IndiaDeveloper - Created and/or followed pseudocode for complex tax calculations - Created custom GUIs, classes, subs and functions - Created detailed end-user documentation - Worked on client-billable engagements varying in length from a few hours to 500+ hoursTraining Facilitator- Assisted in creation of training documentation- Asset procurement- Possessed and maintained 20+ laptop computers- Responsible for updating/procuring necessary hardware/software in response to changing hardware and software requirements- Responsible for travel and setup/teardown of all laptops and accompanied peripherals- Liason between office service personnel and engagement teams/upper managementSupport- PC hardware diagnosis- PC software diagnosis and repair- Liason between upper management home office users and global technology support

Held 3 different positions, all promotionsResponsibilities:- Walk-up support- Ticket system end-user- Software troubleshooting, diagnosis and repair- Hardware troubleshooting, diagnosis and repair- Mobile email device setup, diagnosis and repair- Printer setup, diagnosis and repair- Member of regional mobile communications specialists- Regional representative for national enctryption policy and compliance- Active directory- Liason between vendors and asset managers- Liason between engagement team members and management- Liason between client team members and management