I bring the magic of Google products to the users we love

Examined multiple hypotheses on revenue growth through breaking down levers, forecasting data, and extensive research. Delivered data-driven insights by extracting user behavior, and quantifying Toss's share of wallet across loan, insurance, and commerce sectors.

Supported the account management process of the sales development team by assisting in the discovery of customer needs and converting assigned inbound leads into sales opportunities. Mapped key decision-maker networks within major enterprise clients, aligning sales narratives and contact points withorganizational dynamics to target pivotal stakeholders effectively.

Co-founded a start-up that promoted daily green actions by incentivizing users with reward points convertible into real-life rewards and launched a beta service that resulted in a robust user engagement rate of 55%. Through a short but intense 2 weeks of testing our minimum viable product, attracted 200+ organic users, fostering a community that generated over 1,500 interactions by utilizing social media marketing channels to guide active participation. Acquired $150K in government funding and placed the company at top 1% in the 2022 Korea Start-Up Challenge with over 5700 teams through spearheading strategic investor relations.Nominated to speak at World Bank Korea Green Growth Trust Fund’s 10th-anniversary conference as a representative of youth green start-ups where I shared my business’s impact and insights on the role of youth entrepreneurs in promoting green growth.

Managed customer data via Salesforce, facilitating improved lead generation and sales performance tracking on a daily basis. Having been proficient in English, refined an English budget request proposal that secured customer training funds for Samsung accounts from APJ which surpassed team expectations by 20%. As the intern project, headed a detailed comparative pricing analysis of AWS service against leading global and local competitors, providing key competitive data to strengthen the sales presentations of the team.

Led a main role of directing cross-communication between APAC HQ and Korea office on the newly launched tier-based acquisition program by hosting data review sessions and sending out APAC-wide weekly newsletters. Expedited the revamp of the onboarding process for restaurant partners, removing unintuitive user flow and making the previous messaging and graphics more user-friendly.

Proactively launched and completed a negative VOC reduction project which resulted in a 70% reduction in the number of monthly negative VOCs. Investigated the chain of communication, identified recurring issues from historical customer feedback, and developed a revised response strategy to streamline the communication process.As an account manager with ample contact with restaurant partners, aided the execution of targeted promotional strategies on existing and new users by reporting relevant sales data of restaurant partners and the voice of customers to senior management on a weekly basis.