Jonathan Pearson Email & Phone Number

San Antonio, Texas Metropolitan Area

Akron, Ohio

- Lead a team responsible for the design, development and deployment of virtual, instructor led and E-learning content to support 5,000 sales and merchandising professionals in the Consumer Electronics and Home Improvement channels.- Partnered with corporate leadership, defined/introduced a core company value system that has created a growth-oriented and.

Dallas/Fort Worth Area

Responsible for store operations, with area of focus being the "Family Room" which consists of the Genius Bar and Creative team. My responsibilities included enriching the lives of our customers through supporting the improvement our Net Promoter Score and the Apple operations in store that create the customer experience. To enrich our employee experience.

Dallas/Fort Worth Area

My responsibilities were to constantly improve the customer and employee experience and store profit and loss through developing our management team in Talent Selection, Training and Development, Performance Measurement and Performance Management principles and rhythms.Key Accomplishments:-Improved our NOP to District leading performance through focus on.

My role was to design, develop and implement the strategy and operational model for the "Solution Station by Dell" within 15 Walmart locations in Dallas. This was a pilot program aimed at differentiating, simplifying and integrating the customer experience at Walmart through Home Entertainment and Computer services. My responsibilities included Talent.

Responsible for sales strategy, leadership alignment, training solutions, performance measurement and performance management tools relating to national firedog sales, In home retail, fleet management and field training.-Develop the national sales strategy for in home pc sales and services.-Explore business partnerships outside of Circuit City that will.

Responsible for implementation of national sales strategies, leadership training and alignment, training and development of District Managers and District Sales\Service Managers. Responsible for managing 70 fleet vehicles productivity. 10 direct District firedog Manager reports.

Responsible for directing and developing 10 Operations Market Manager who support 2 Territories generating $7.5 billion annual, 193 stores in 11 states.Coach and field execution leader in developing 14 District Managers in partnership with 2 Territory staff teams.Influenced the creation of a culture of excellence through Leadership, Talent and SOP.

Responsible for profit and loss analysis and improvement for a Region generating $1.5 Billion revenue. We were proud to lead the company in Customer Satisfaction, Labor Management, P&L improvement and Profit lever performance.Responsible for the rollout and management of “Geek Squad” across the Region in 63 stores including staffing, training and.

Responsible for the profit and loss analysis and improvement of a 12 store District.Implemented the rollout (Test) of “Geek Squad” initiative in 12 stores including the staffing, training and development of the Store Managers and Technicians.Collaborate with the General Manager team in hiring and developing the Operations Managers and Supervisors for 12.

Responsible for scheduling, cash office, ordering, inventory, merchandising, staffing and training of team members. Multiple locations in 2 years to support District needs.

Registered Nursing/Registered Nurse

Engagement - Customer/Employee