Jonathan Pearson Email & Phone Number

San Antonio, Texas Metropolitan Area

Akron, Ohio

- Lead a team responsible for the design, development and deployment of virtual, instructor led and E-learning content to support 5,000 sales and merchandising professionals in the Consumer Electronics and Home Improvement channels.- Partnered with corporate leadership, defined/introduced a core company value system that has created a growth-oriented and employee engagement culture.- Responsible for the selection, design and deployment of a Learning Management System to support company growth and move into mobile learning deployment.- Co-created a company employee review and evaluation process, facilitated the development and advancement of top-performing professionals, and increased personnel satisfaction and retention levels.- Responsible for the design and deployment of Sales Strategies to support manufacturers and retailers such as Sony, Panasonic, Bose, Best Buy, Target, The Home Depot.

Dallas/Fort Worth Area

Responsible for store operations, with area of focus being the "Family Room" which consists of the Genius Bar and Creative team. My responsibilities included enriching the lives of our customers through supporting the improvement our Net Promoter Score and the Apple operations in store that create the customer experience. To enrich our employee experience through talent selection, training and development, performance measurement to performance management. Key Accomplishments:In 3 months:-Improved wait time from previous 12 month average of 14% to 49%.-Improved likelihood to recommend from previous 12 month average of 55% to 71%.-Improved overall satisfaction from previous 12 month average of 52% to 62%.-Improved genius empathy from previous 12 month average of 70% to 81%.-Improved appointment availability from previous 12 month average of 49% to 62%Reason for short tenure - Family emergency required immediate relocation to Michigan.

Dallas/Fort Worth Area

My responsibilities were to constantly improve the customer and employee experience and store profit and loss through developing our management team in Talent Selection, Training and Development, Performance Measurement and Performance Management principles and rhythms.Key Accomplishments:-Improved our NOP to District leading performance through focus on revenue, comp growth, solution sales, expense control and employee engagement programs.-Improved our customer satisfaction index to company expectation.-We are proud to have brought the store under it's physical inventory budget for the first time in the history of the store! *Fist pump*-Our team achieved it's hourly employee bonus for the first time in 3 years and made the bonus for our team all 4 quarters of my tenure.-Our employee engagement score improved from 3.54 to 3.70 in our first 4 months together, and during my tenure we went from bottom 5 in the Territory to top 10. In January 2009 the employee satisfaction rating was 43%, in January 2010 our score was 78%. This was the most improved store in the Territory, and the achievement I am most proud of during my role as a General Manager. -Established our "Next Generation" leadership program to encourage and accelerate leadership development within our store. Through this program we promoted numerous team members to Full-Time and Supervisor positions both within our store and our district. This was a GREAT source of pride for our Leadership team.

My role was to design, develop and implement the strategy and operational model for the "Solution Station by Dell" within 15 Walmart locations in Dallas. This was a pilot program aimed at differentiating, simplifying and integrating the customer experience at Walmart through Home Entertainment and Computer services. My responsibilities included Talent Selection, Training and Development, Performance Measurement and Performance Management for the entire program.Key Accomplishments:-Improved sales 11% in our first month with the new operating model.-We reduced In home turn time by 700% and In store turn time by 300%.-Developed training solutions to educate our team on sales and operational standard operating practice.-Developed performance measurement tools ranging from scorecards to coaching aids.-Developed and implemented performance management business rhythms designed to assist our new leaders understand and grow their business.

Responsible for sales strategy, leadership alignment, training solutions, performance measurement and performance management tools relating to national firedog sales, In home retail, fleet management and field training.-Develop the national sales strategy for in home pc sales and services.-Explore business partnerships outside of Circuit City that will allow us to grow the in home retail channel. -Developed an interactive sales tool for our customer and associates to differentiate, simplify and educate through the sales experience.-Develop the firedog promotional strategy. -Oversee cross functional execution of business plan including all aspects of advertising and promotions, sales development, and space planning for In home pc services, In home retailing and the service fleet.-Develop and implement programs to streamline cost and effectiveness of our 600+ fleet of vehicles.

Responsible for implementation of national sales strategies, leadership training and alignment, training and development of District Managers and District Sales\Service Managers. Responsible for managing 70 fleet vehicles productivity. 10 direct District firedog Manager reports.

Responsible for directing and developing 10 Operations Market Manager who support 2 Territories generating $7.5 billion annual, 193 stores in 11 states.Coach and field execution leader in developing 14 District Managers in partnership with 2 Territory staff teams.Influenced the creation of a culture of excellence through Leadership, Talent and SOP principles that resulted in company leading performance in customer service, labor management, profit lever and growth strategies.

Responsible for profit and loss analysis and improvement for a Region generating $1.5 Billion revenue. We were proud to lead the company in Customer Satisfaction, Labor Management, P&L improvement and Profit lever performance.Responsible for the rollout and management of “Geek Squad” across the Region in 63 stores including staffing, training and development, performance measurement and performance management.Responsible for hiring, developing and supervision of 5 District Operations Managers, 1 Regional In Home Service Manager and 1 Regional Service Center Manager.Responsible for the operation of the Regional Service Center in Ohio.

Responsible for the profit and loss analysis and improvement of a 12 store District.Implemented the rollout (Test) of “Geek Squad” initiative in 12 stores including the staffing, training and development of the Store Managers and Technicians.Collaborate with the General Manager team in hiring and developing the Operations Managers and Supervisors for 12 stores.Responsible to implement company sales and operations strategies across the District.Member of national team to evaluate, write and implement company SOP 2003 and 2004.Influenced the creation of a culture of excellence through leadership development of Supervisors, Operations Managers, Sales Manager and General Manager teams leading to 3 years of company leading performance in P&L improvement, profit lever performance and customer satisfaction well above company performance.

Responsible for scheduling, cash office, ordering, inventory, merchandising, staffing and training of team members. Multiple locations in 2 years to support District needs.

Registered Nursing/Registered Nurse

Engagement - Customer/Employee