Jo Phillips Email & Phone Number

England, United Kingdom

Nottingham, England, United Kingdom

- To be the trusted business partner in the on-going delivery of the employee lifecycle and HR projects across Ikano Bank. - Supporting the Ikano Bank’s HR leadership team on both strategic and operational work that supports the various business initiatives across the bank - Provide business partner support - strategically and operationally, with the co-worker lifecycle, such as organizational change, engagement, onboarding, performance management employee relations and recruitment etc..- Be the Functions HR Projects Lead and implement projects on topics such GDPR compliance, access management across the Bank, adherence to EU Directives, improving processes and sustainability in line with strategic objectives;- Ensure compliance, both legal and regulatory, on HR related projects- Coach and support HR co-workers across the Bank

Nottingham, England, United Kingdom

• HR Business Partner for all functions across the UK Bank - Operations (call centre), Financial Crime & Risk, Sales, Compliance, Finance, Product Development, Business Analytics• Working with the UK senior leaders on their functional strategy plans in order to align with the overall bank strategy• HR Lead on ensuring compliance local regulatory requirements• Management and development of HR Team and the oversight of all casework• HR Lead for all restructures and complex casework for the UK (involving TUPE and redundancies)• HR Lead on workforce planning - recruitment needs and skills & competence analysis for specific functions• HR Lead on UK policy writing and policy updates• HR Lead on the implementation of a new HRIS into the UK and the communications strategy• Use and analyze management information to make recommendations to the UK on attrition, engagement, attendance, and workforce planning• HR Lead on the creation and implementation of a new recruitment model for the UK ensuring a reduction of cost from 650,000 pa to 50,000 pa• HR Lead on leadership coaching and training managers at all levels for the UK

Nottingham, Nottinghamshire, United Kingdom

Partner with senior managers in Complaints to help define and deliver the people strategy.A coach & counsel to senior leaders.Provide pragmatic HR advice & help identify areas of opportunity for them to focus on to help raise engagement levels within the team.HR Lead in Complaints Department on culture change and employee engagement.Leadership coaching with Complaints Leadership Team.Oversee casework within Complaints and QA to ensure right approach and consistency in approach.Coaching of communication to leadership team– moving from metric management /conversations with agents to productivity/non metric conversations and from sales conversations to customer service conversations.Leadership coaching in people management on managing behaviours.Work with business area to elicit development needs & partner with L&D specialist to identify development and training activities to satisfy those needs.Work with L&D to ensure that these are delivered and the learning and development is embedded.Review the Complaints Skills gap analysis and identify any training needs analysis.Engage and embed team leader’s into the World Class Manager program and sustain the learning in the department.Help facilitate the behavioural shift required amongst the leadership team and create a self sufficient environment.Deliver High Performance Culture vision to Complaint Handlers and QA Executives.Embed ownership on all levels across Complaints and QA department.Roll out people policies, processes and practices as required to support the wider HR function and agenda.Partner with the ER team to ensure we are driving best practice with regards to application of people policies.Mentor and upskill ER Advisers.Lead on complex casework such as restructures.Drive continuous improvement through the analysis of customer feedback, employee feedback, performance levels, casework levels to inform the people strategy for the Complaints Department.

Loughborough

HR Officer for Welbeck Defence Sixth Form College and Harrogate Army Foundation College.-Casework – HR lead on disciplinary’s, grievances, appeals, restructures, redundancies, union negotiation and consultations, absence management, performance management, appeals etc….- Evaluation of practices, processes and systems - To ensure that the Colleges are aligned to external legislation requirements such as Safeguarding, Goddard, Immigration- Travelling across all sites across TQ – Harrogate, Winchester, Loughborough, Surrey- Upskilling and coaching of line manager across all sites on managing employee cases - Improve HR credibility and HR visibility across TQ following stakeholder complaints- Influencing senior managers to adopt new ways of working and behaving- Re-writing and revising policies and procedures inclusive of template letters – Disciplinary, Capability, Grievance, Sickness Absence- Recruitment of managers across sites and coaching on recruitment selection techniques- Evaluation of absence levels across sites and address to reduce absence levels which includes coaching of line managers and formal management of cases- Ensure education sites are compliant with DBS and Safeguarding Regulations.- Decision maker, along with the senior manager and Regional Union Representative on annual pay reviews for sites- HR Representative for JNCC’s across all sites.- Assist with the implementation of Pearson’s new technology investments – such as recruitment online system, HR system and promotion across the sites- Standardisation of HR template contracts of employment, formal letters etc…- Union negotiations and consultation on company pay review, organisation change and changes to contract- Working with senior managers as new contracts/sites are won on TUPE, creating new HR model/framework for new contract/site

Nottingham, United Kingdom

• Daily management of 1 HR Assistant and 1 HR Coordinator.• Take the lead in disciplinary’s, grievances, sickness absence, performance management, disputes/mediation, role evaluation. • Liaise with Trade Unions and other staff representatives in both formal and informal consultation processes.• Manage a range of HR projects through their life cycle and contribute to large or complex projects, e.g. apprenticeships.• Lead on coaching sessions for managers and staff to raise awareness of HR policies, help embed good HR practice and ensure compliance with employment legislation.• Inform and contribute to the development of policies through operational practice.• Act as HR Manager as required.Achievements:• Implemented and embedded the short term sickness absence management process to help reduce absences across the College and raise awareness of short term absences. Create action plans to manage and address top 10 short term absences • Reduce work related stress absences to 0 (i.e in December 2012 there were 15 cases, by Feb 2013 reduced to 0 and continued to be 0)• Briefed sickness absence policy and process to line managers to embed a pro-active approach to manage and prevent future absences.• Absence cost analysis by department on long term and short term absences and work with line managers to address pinch points within departments and create action plans to manage and address. • Briefed other HR teams on absence cost analysis so they can implement it in their College.• Built great working relationships with Union representatives, line managers, staff to address issues as they arise.• Contributed to the review of the performance management, sickness absence and ill health/capability policies in line with operational practice to create a quicker and more management process for line managers.• Coached line managers on performance management to ensure best practice, consistency and understanding of the policy and legal obligations are adhered to.

Nottingham, United Kingdom

Implementing a 'worker' contractual framework into the College, recruitment and coaching on recruitment best practice, low level union negotiation with staff, HR lead on fixed term contact ends, HR lead on flexible working requests, maternity, paternity, coach on policy and procedures.

Nottingham, United Kingdom

• Manage and administer the recruitment cycle from start to finish.• Liaise with line managers on best practice in terms of recruitment procedures and recruitment campaigns. • Liaise with line managers and advise on job descriptions, person specifications, and adverts.• Coaching best practice recruitment through Road Shows to recruiting managers.• Provide reports to Deans of School and Head of College on current vacancies/filled vacancies/timelines from advert to offer etc…• Evaluate the effectiveness of NTU’s On-Boarder (candidate feedback) and exit interview statistics and identifying improvement areas to make it more cost effective, such as looking at response rates.• Conduct inductions to new starters.• Assisting with the formulation of effective HR activities in line with the University’s policies and procedures.• Manage and administer recruitment cycle, annual leave, Home Office requirements, resignations etc..• Note taking for Grievances and Disciplinaries

Cipd, Human Resource Management

CIPD

Ba (Hons) Sociology, Sociology

BA (Hons) Sociology