Jordan Rosenberg

Jordan Rosenberg Email and Phone Number

Chief Operating Officer @ Blueprint Staffing
Dallas, TX, US
Jordan Rosenberg's Location
Dallas, Texas, United States, United States
Jordan Rosenberg's Contact Details

Jordan Rosenberg work email

Jordan Rosenberg personal email

n/a
About Jordan Rosenberg

Experienced customer service professional with over nine years of progressive expertise. Skilled in team leadership, process improvement, client escalation management, and training program development.

Jordan Rosenberg's Current Company Details
Blueprint Staffing

Blueprint Staffing

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Chief Operating Officer
Dallas, TX, US
Website:
suitsupply.com
Employees:
1037
Jordan Rosenberg Work Experience Details
  • Blueprint Staffing
    Chief Operating Officer
    Blueprint Staffing
    Dallas, Tx, Us
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  • Suitsupply
    Customer Service Manager - North America
    Suitsupply Aug 2022 - Present
    Dallas, Texas, United States
    - Grew the team from 4 customer service agents to 18 while creating a team structure. - Train the team and continue professional development, resulting in all members achieving an average KPI of 4+. - Manage and lead the team, ensuring effective performance and alignment with company objectives.- Handle complex client escalations and collaborate with department heads for goal alignment.- Conduct bi-yearly reviews and develop career training programs for team members' growth. - Utilize Salesforce for efficient case management and data analysis.
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  • Suitsupply
    Lead Training Expert, Customer Service
    Suitsupply May 2021 - Aug 2022
    Dallas, Texas, United States
    - Recruited, sourced and hired top talent. - Oversaw the onboarding and training process, ensuring the successful integration of new hires into the organization. - Managed team engagements to foster a positive work environment and enhanced employee performance.- Monitored productivity levels to ensure optimal operational efficiency. - Handled US Google/Yelp reviews to maintain a positive online reputation.
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  • Suitsupply
    Customer Service Agent
    Suitsupply Jan 2016 - May 2021
    Dallas, Texas, United States
    - Communicated with clients through multiple channels including Facebook, Twitter, e-mail, WhatsApp, and phone, maintaining an elevated level of professionalism.- Managed customer complaints effectively, providing timely and satisfactory resolutions resulting in customer retention. - Monitored and actively engaged with customers on social media platforms, ensuring high levels of customer engagement.
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  • Suitsupply
    Client Liaison Representative
    Suitsupply Jan 2016 - Jan 2021
    Dallas, Tx
    - Upheld brand standards through communication with clients on an elevated level using Facebook, Twitter, e-mail, WhatsApp and phone. - Handled customer complaints and provided the proper resolution without escalation.- Assisted in the growth of the U.S. customer care office.- Monitored all social media outreach for extensive customer engagement.- Gained experience with utilizing the Salesforce platform for customer service needs.
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  • Monarch
    Founder
    Monarch May 2018 - May 2022
    Dallas/Fort Worth Area
    Monarch is a collective of women, from all stages of life with the common goal to elevate our power, purpose, and value.
  • The Buckle, Inc.
    Training And Development Lead
    The Buckle, Inc. Jan 2015 - Jan 2016
    United States
    - Monitored daily sales performance and product knowledge of sales associates.- Led weekly sales meetings for goal-setting, ongoing training, and interactive sales workshops.- Conducted interviews and scheduled second interviews based on brand standards and preferred sales experience.- Developed customized training programs in verbal, visual, and written formats for new associates.- Served as an interim store manager for two locations within the district in 2015.
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  • The Buckle, Inc.
    Sales Associate
    The Buckle, Inc. Oct 2012 - Jan 2015
    Dallas/Fort Worth Area
    - Managed opening and closing duties, ensuring accurate handling of money and maintaining store cleanliness.- Led visual merchandising efforts to showcase current fashion trends and improve the visibility of underperforming products.- Achieved top sales position and received accolades from senior management for exceptional selling techniques, product knowledge, and floor leadership.
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Frequently Asked Questions about Jordan Rosenberg

What company does Jordan Rosenberg work for?

Jordan Rosenberg works for Blueprint Staffing

What is Jordan Rosenberg's role at the current company?

Jordan Rosenberg's current role is Chief Operating Officer.

What is Jordan Rosenberg's email address?

Jordan Rosenberg's email address is jr****@****ply.com

Who are Jordan Rosenberg's colleagues?

Jordan Rosenberg's colleagues are Pablo Sánchez Cano, Kirk Ellert, Christian-Andreas Schierloh, Michelle Boström, Harvey From La Bill, Yassin El Ouasghiri, Betty Wilson.

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