Jordan Rosenberg Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

- Grew the team from 4 customer service agents to 18 while creating a team structure. - Train the team and continue professional development, resulting in all members achieving an average KPI of 4+. - Manage and lead the team, ensuring effective performance and alignment with company objectives.- Handle complex client escalations and collaborate with department heads for goal alignment.- Conduct bi-yearly reviews and develop career training programs for team members' growth. - Utilize Salesforce for efficient case management and data analysis.

Dallas, Texas, United States

- Recruited, sourced and hired top talent. - Oversaw the onboarding and training process, ensuring the successful integration of new hires into the organization. - Managed team engagements to foster a positive work environment and enhanced employee performance.- Monitored productivity levels to ensure optimal operational efficiency. - Handled US Google/Yelp reviews to maintain a positive online reputation.

Dallas, Texas, United States

- Communicated with clients through multiple channels including Facebook, Twitter, e-mail, WhatsApp, and phone, maintaining an elevated level of professionalism.- Managed customer complaints effectively, providing timely and satisfactory resolutions resulting in customer retention. - Monitored and actively engaged with customers on social media platforms, ensuring high levels of customer engagement.

Dallas, Tx

- Upheld brand standards through communication with clients on an elevated level using Facebook, Twitter, e-mail, WhatsApp and phone. - Handled customer complaints and provided the proper resolution without escalation.- Assisted in the growth of the U.S. customer care office.- Monitored all social media outreach for extensive customer engagement.- Gained experience with utilizing the Salesforce platform for customer service needs.

Dallas/Fort Worth Area

Monarch is a collective of women, from all stages of life with the common goal to elevate our power, purpose, and value.

United States

- Monitored daily sales performance and product knowledge of sales associates.- Led weekly sales meetings for goal-setting, ongoing training, and interactive sales workshops.- Conducted interviews and scheduled second interviews based on brand standards and preferred sales experience.- Developed customized training programs in verbal, visual, and written formats for new associates.- Served as an interim store manager for two locations within the district in 2015.

Dallas/Fort Worth Area

- Managed opening and closing duties, ensuring accurate handling of money and maintaining store cleanliness.- Led visual merchandising efforts to showcase current fashion trends and improve the visibility of underperforming products.- Achieved top sales position and received accolades from senior management for exceptional selling techniques, product knowledge, and floor leadership.