I get to share the field every Friday night in the fall with the best High School Football Officiating Crew in the States of Wisconsin & Nebraska.

• Providing leadership in determining overall strategic direction of sales department at each hotel to improve performance.• Maintaining a good awareness of market conditions, pricing trends, seasonality and mix of business for each hotel within region.• Exceeding budgeted rooms revenues and demonstrating positive RevPar penetration growth for each hotel and the entire portfolio.• Conduct weekly property visits to identify areas of opportunity and develop strategic action plans with the team to improve performance. Modify sales deployment when necessary to capitalize on evolving opportunities.• Celebrate successes with each property team when goals are achieved and when big bookings are booked.• Build/maintain relationships and trust with property-based team through consistent and honest communication.• Communicating regularly with Company President regarding progress toward goals, resources needed, and resources consumed. Use company resources to enhance both personal and professional performance.• Model proper sales skills to others by actively participating in the sales process.• Developing relationships with market CVB leaders for each of the 11 properties in our portfolio.• Meet and develop relationships with top accounts for each Hotel.• Ensure that sales shops meet the company standard of 85% and show improvement month over month.• Continuing to encourage and display creativity by participating in property blitzes and key site tours.• Ensure all collateral represents the appropriate image and tone for the properties.• Assist hotels with developing budgets and business plans.

• Established sales goals by forecasting and developing sales quotas for monthly, quarterly and annual objectives.• Projecting expected sales volumes and profit for existing and new clients.• Identified and qualified new business leads by managing numerous sources of lead generation; Destination Madison, rep firms, third parties, emails, prospecting calls and referrals.• Managed and create contracts & BEOs.• Managed pipeline of new RFPs, creating proposals, drafting contracts, contract addendums and corresponding with clients about future programing and events.• Created and sent all event billing invoices, making sure all accounts receivables are paid in full and up to date.• Implemented sales programs by developing field sales action plans and catering goals.• Maintained sales volume by tracking changing trends, economic indicators, competitors and supply & demand.• Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.• Built and maintained relationships with fellow industry leaders as well as members and clients.• Contributed to hotel effort by accomplishing related results and staying positive & resilient as a department leader in high stress situations.• Oversaw budget analysis and insure that department is staying within budgetary guidelines.• Preparing of budgets, forecasts as well as assisting with sales and marketing plans.• Managing budgets, forecasts and financial plans and controlling expenditures.• Utilized consumer trends to shape sales approaches.• Handled all customer and client grievances for sales & catering departments.• Aided with the startup of additional revenue areas including movie nights, daily pool passes and pool rental.

Staybridge Suites Madison - East90 Key | 3-story | Extended Stay Property• Preparing of budgets, forecasts as well as assisting with sales and marketing plans.• Managing budgets, forecasts and financial plans and controlling expenditures.• Formulating and implementing operations manuals and up-to-date training plans due to the COVID-19 Pandemic.• Ensuring compliance with licensing laws, health and safety and other statutory regulations.• Establishing and maintaining effective internal communication and meeting structures.• Establishing and driving employee engagement.

avid hotels Madison-Monona92 Key | 5-story | No. 6 in Brand to open• NHOP General Manager & Director of Sales• Prepared budgets, forecasts as well as sales and marketing plans.• Lead the properties direct sales and marketing efforts.• Created and maintained the properties social media presence. • Managed the hotels budgets and financial plans as well as controlling expenditures.• Primary liason with contractors, suppliers, project managers, brand and ownership.• Formulated and implemented all new opening operating manuals, SOPS, training plans and all soft operating equipment list for the hotel.• Recruited, onboarded & directed brand and management company training.• Ensured hotel compliance with licensing laws, health and safety and other statutory regulations.• Established and maintained effective internal and external communication with all key stakeholders.• Established and drove team member engagement.• Directed all construction clean of property by hotel staff.

Worked as a Short Wing and Deep Wing in the MFOA.

Hilton Madison Monona Terrace240 - Key | Full Service | Renovated 2019• Responsibilities included oversight of all front of house operations: food and beverage, front desk, concierge, valet; total of approximately 35 staff.• Responsibilities included oversight of all back of house operations: food and beverage, housekeeping and maintenance; total of approximately 50 staff.• Responsible for all new team member onboarding and new team member orientations.• Reported to the Director of Operations. Direct reports include Front Office Manager, Executive Housekeeper, Food & Beverage Manager and Banquet Manager.• Key member in working collaboratively with other areas of the operation to ensure payroll, cost accounting, labor controls, guest satisfaction, revenue and workplace safety targets are met or exceeded.• Hotel Renovation Project Manager. Responsibilities included but was not limited to: oversight of both guest room and F&B outlet renovations, creation of hotel schedule/timeline, oversight of hotel staff during removal periods and hotel cleaning post FF&E installation. Directed storage of hotel guest room items needed post renovation. Worked directly with General Contractor, Job Superintendent, FF&E Installers and Management Company Project Managers.• Member of Hotel Executive Leadership Committee tasked with ensuring brand standards were adhered to and service levels are exceeded.• Increased the effectiveness of the guest check in process and the services of the bell staff• Effectively resolve all guest and employee issues regardless of what area of the operation the issue was concerning.• Collaborated with all areas of the operation; housekeeping, food and beverage, sales and marketing, meeting & events, engineering to ensure a smooth operation and experience.• Assisted the Director of Human Resources for the hotel recruiting efforts in all areas of the hotel operation.• Directed hotel and F&B outlets social media blitzes and campaigns.

Holiday Inn Express & Suites Madison Central111 - Key | New Hotel Opening | Award Winner• Opened new hotel located near downtown Madison, WI.• Cold called and made site visits to locate potential business• Acted as Temporary Director of Sales role pre/post hotel opening.• Managed of all FOH and BOH staff & services.• Managed of making blocks, review reservations made and checking over flight information concerning our airport guests.• Managed transportation schedules for arrivals & departures of guests using hotel shuttle airport.• Responsible for billing direct bills accounts setup through corporate accounts.• Responsible for food and beverage ordering in both Breakfast and “Suite Shop”• Hotel was ranked #8 in OSTAT (94.50 12 Month Rolling) when I departed.• Hotel was ranked #1 out of 62 on Trip Advisor when I departed.Guest Services ManagerHoliday Inn Express & Suites Madison-Verona109 - Key | Select Service | Award Winning Hotel |2009 Newcomer Award Winner2010, 2011, 2012, 2013 Torchbearer Award Winner• Lead of all FOH employees and services• Managed all group blocks, reviewed reservations & reviewed flight information concerning our airport guests.• Managed shuttle transportation for arrivals and departures for guests using hotel shuttle airport. While manager have improved accuracy and timing of guest arrivals and departures.• Responsible for billing direct bills accounts setup through corporate accounts.• Responsible for hosting weekly guest receptions and managed transportation to area restaurants & entertainment areas.• Established relationships with area restaurants. Restaurants would host weekly guest receptions showcasing cuisine and guest experience.• Improved department scores, guest comments and hotel OSTAT.• Hotel currently was ranked #5 in OSTAT (94.55 12 Month Rolling) when I departed.• Hotel was rated #1 on Trip Advisor when I departed.