Jordan Beck Email & Phone Number

Iowa City, Iowa, United States

Iowa City, Iowa, United States

• Monitor ACH origination daily for anomalous activity, contacting originators for verification, and documenting resolutions as needed
• Review remote deposits, both mobile deposits and merchant remote deposits, and notifying clients and relevant retail and operations staff of any adjustments, rejections, or holds
• Monitor originated ACH entries weekly for proper SEC code use in accordance with NACHA Operating Guidelines and to minimize risk exposure
• Monitor received ACH Returns and Notifications of Change to make sure originators are acting on them in a timely manner
• Review ACH Return Ratio reporting monthly to ensure originators don’t exceed the acceptable thresholds established by NACHA and working with either the originator or Treasury Management Support to provide additional.
• Prepare documentation for annual audits

Hills, Iowa, United States

• Field questions from branch staff regarding deposit accounts, products, and procedures
• Work with Legal, CIP, Compliance, and various other departments to provide timely and thorough answers and solutions for our customers and our customer-facing staff
• Respond to service interruptions by reporting and working closely with the appropriate personnel or vendor for a timely resolution
• Assist commercial customers by providing initial training and ongoing support for online banking, ACH, wire transfers, debit filters, remote deposit capture, AFT, Bill Payment, credit cards, and debit cards
• Manage the service event queue to ensure prompt completion of work
• Create, revise, and maintain written guides and other tools utilized by both staff and customers

Hills, Iowa, United States

• Scan and index deposit and CIP documents into the main archival database
• Complete research requests, verifications of deposit, and credit references in a timely manner
• Ensure proper document retention and shredding
• Perform back-up duties for the mailroom staff and inter-office couriers as needed

Hills, Iowa, United States

• Field and respond to calls, emails, live chats, and online banking messages from customers
• Assist retail customers with online banking, Bill Payment, wire transfers, AFT, stop payments, account closings, credit cards, and debit cards
• Work closely with the Support Services department to report service interruptions
• Manage the service event queue to ensure prompt completion of work

Coralville, Iowa, United States

• Provide excellent customer service
• Complete basic transactions
• Submit service events for account maintenance
• Identify sales opportunities and submit referrals to the Personal Bankers
• Train new tellers

Coralville, Iowa, United States

• Supervise staff
• Prepare daily deposits and balance vault
• Sell tickets and concessions
• Clean auditoriums, lobby, concession stand, and restrooms
• Perform projectionist duties as needed
• Train new co-workers