Jordan Blinn Email & Phone Number

Kansas City, MO, US

Kansas City Metropolitan Area

- Service Desk Manager (JIRA)- IT Project Manager (Monday.com)- Scrum Leader- Tech Product Manager

Kansas City, Missouri, United States

Administrator of Zendesk suite (Support, Explore, Guide, Chat) supporting 10 teams across 80+ agents. Designer and front-end developer for reporting, dashboards and BI data display in ZD Explore. Zendesk platform optimization, implementation, incident resolution, configuration, training, workflow documentation, APIs, integration, validation/UAT. Survey.

Overland Park, Kansas, United States

Administrator of multiple CRM instances (Zendesk Sell). Designer and front-end developer for Sales BI data display (QLIK). Staff lead for CRM implementation, configuration, training, dataflow, migration, validation and user acceptance testing (UAT). Project owner of Business Development and Payor Channel tech projects. Software vendor/product research.

Kansas City, MO

Project Manager administering Salesforce implementation. Managing end-to-end project delivery including staff/admin training, migration, validation, configuration and user acceptance testing (UAT). Primary point-of-contact with consultancy partners. Management of implementation project plan timeline, logistics and scheduling. Weekly project reporting with.

Chicago, IL

SalesForce Marketing Cloud journey development, email copywriting, HTML coding/formatting and data extension creation. Developed email marketing campaigns and journeys including managing direct mail and telemarketing campaigns. Experience in list segmentation software for marketing audience targeting purposes. Responsible for ABA Membership metric tracking.

Chicago, IL

Directed HIMSS chapter marketing projects; primary staff liaison to 55 North American Chapter Boards. Lead writer and editor for several HIMSS newsletters (1,000+ recipients). Managed educational webinar programming for HIMSS members (WebEx and Zoom hosting platforms), including content creation, speaker selection, marketing/promotion, hosting, archival.

Chicago, IL

Presided over multiple HIMSS Chapter activities and programs; executed enterprise-wide initiatives across Operational, Marketing, Sales, Meeting Planning and Finance Departments. Meeting event site research, analysis, negotiation and selection. Managed annual financial forecasting and budgeting for Operations Team via Excel Spreadsheet, SharePoint and.

Chicago, IL

Training, evaluation and management of Market Research Team (12 Market Research Associates). Established team metrics and annual goals to improve subordinate job performance. Creation of quality assurance parameters to ensure effective and efficient data management. HIMSS Analytics product demonstrations at HIMSS Annual Conference as part of the exhibition.