Jordan Blinn Email & Phone Number

Kansas City, Mo, Us

Kansas City Metropolitan Area

- Service Desk Manager (JIRA)- IT Project Manager (Monday.com)- Scrum Leader- Tech Product Manager

Kansas City, Missouri, United States

Administrator of Zendesk suite (Support, Explore, Guide, Chat) supporting 10 teams across 80+ agents. Designer and front-end developer for reporting, dashboards and BI data display in ZD Explore. Zendesk platform optimization, implementation, incident resolution, configuration, training, workflow documentation, APIs, integration, validation/UAT. Survey management of the nbkc Zendesk Agent Survey with analysis.

Overland Park, Kansas, United States

Administrator of multiple CRM instances (Zendesk Sell). Designer and front-end developer for Sales BI data display (QLIK). Staff lead for CRM implementation, configuration, training, dataflow, migration, validation and user acceptance testing (UAT). Project owner of Business Development and Payor Channel tech projects. Software vendor/product research, testing and evaluation. Microsoft/Sharepoint administration.Key Accomplishments: - CRM Optimization 2.0 - Configuration enhancements to existing Sales pipeline and layout. - Payor Channel Instance - Configuration of new payor contract CRM instance. - CRM Custom App - Developed the associated contact app to improve sales and attribute to high- performing contacts. - ValueHealth Facility Directory - Development and management of SharePoint-based directory.

Kansas City, Mo

Project Manager administering Salesforce implementation. Managing end-to-end project delivery including staff/admin training, migration, validation, configuration and user acceptance testing (UAT). Primary point-of-contact with consultancy partners. Management of implementation project plan timeline, logistics and scheduling. Weekly project reporting with station leadership detailing milestones, issues, risks and key actions. Responsible for creating new membership strategies, and leveraging the Salesforce to achieve long-term goals and objectives. Key Accomplishments: - Create the new CRM process manual to guide future adoption of Salesforce and for training purposes. - Participated in Salesforce Administrator training program; Developed the KC PBS “Train the Trainer” program. - Developed strategies for Salesforce Implementation Phase 2 (Marketing, Education, Volunteers, Events).

Chicago, Il

SalesForce Marketing Cloud journey development, email copywriting, HTML coding/formatting and data extension creation. Developed email marketing campaigns and journeys including managing direct mail and telemarketing campaigns. Experience in list segmentation software for marketing audience targeting purposes. Responsible for ABA Membership metric tracking and analytic report creation via the Personify/Data Analyzer report builder. SalesForce Social Studio experience for social media marketing. Survey creation and analysis (Qualtrics). Key Accomplishments: - Authored the FY2018 & 2019 ABA Year-End Entity Report, an analytical overview of membership performance. - Created the ABA New Membership Model Launch Kit, a collection of marketing collateral, assets and templates. - Managed ABA staff marketing consultation program via 1-on-1 entity sessions and all-staff monthly meetings.

Chicago, Il

Directed HIMSS chapter marketing projects; primary staff liaison to 55 North American Chapter Boards. Lead writer and editor for several HIMSS newsletters (1,000+ recipients). Managed educational webinar programming for HIMSS members (WebEx and Zoom hosting platforms), including content creation, speaker selection, marketing/promotion, hosting, archival and technical support for over 1,000+ attendees. Developed and presented multiple on-site educational sessions and programs (audience of 250+). Proficient in MS Suite, Content Management Systems, Drupal, HTML/website creation, SharePoint, and Survey Creation (i.e. Checkbox, Survey Monkey, etc.).Key Accomplishments: - Managed new chapter formation including regional interest assessment, foundation committee creation and leadership training series. - Supervised Chapter Reporting and Analysis including membership database reports, annual standards reporting and annual compliance filings affecting over 50,000 HIMSS members. - Developed healthcare IT industry awards program including nomination creation and selection process.

Chicago, Il

Presided over multiple HIMSS Chapter activities and programs; executed enterprise-wide initiatives across Operational, Marketing, Sales, Meeting Planning and Finance Departments. Meeting event site research, analysis, negotiation and selection. Managed annual financial forecasting and budgeting for Operations Team via Excel Spreadsheet, SharePoint and Financial Web Portals.Key Accomplishments: - Built the HIMSS Organizational Affiliate Ambassador Program available to 37,000+ clients. - Held a supervisor role at HIMSS Annual Conference Registration for approximately 40,000 attendees (2009, 2012-2018).

Chicago, Il

Training, evaluation and management of Market Research Team (12 Market Research Associates). Established team metrics and annual goals to improve subordinate job performance. Creation of quality assurance parameters to ensure effective and efficient data management. HIMSS Analytics product demonstrations at HIMSS Annual Conference as part of the exhibition floor for a healthcare audience.Key Accomplishments: - Developed market research analysis used by over 40,000 public and private healthcare systems. - Served as a product improvement committee member to make upgrades to the HIMSS Analytics database.