• Managing the daily operations of the store• Leading the duties of the employees• Ensuring customers receive excellent services and enjoyable experiences• Assisting customers with their enquiries and purchase options• Conducting the recruitment processes• Developing and training the staff• Monitoring performance• Providing constructive feedback to support career progression• Producing resource plans to ensure of sufficient staffing levels• Maintaining a current knowledge of products and services• Increasing sales• Achieving commercial growth• Supporting Managers to deliver and maintain Site Change Plans• Resolving any issues that arise• Analysing issue root causes to mitigate recurrence• Remaining self educated in Health and Safety regulations• Protecting staff and ensuring of complete compliance• Absorbing the needs of the community• Making sure products and seasonal events were diverse to attract new customers• Entrusted to manage numerous flagship stores• Maintained lucrative weekly and annual turnovers• Mentored employees to progress into managerial roles and leadership positions• Managed the refit and repurpose project for a large store with minimal disruption to services• Facilitated the role of Consultation Manager for a store that was undergoing a restructure