Jordan Bruno Email & Phone Number

Lima, Ohio, United States

Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Take responsibility for projects and solutions within the larger business initiative Handle business-critical IT tasks and systems. Work with internal and external partners to communicate project status, activities, and achievements. Provide one-on-one end user support for dealership specific software. Provide software and hardware support for various switches, phones, and computer equipment. Provide active directory management, user management, and network support. Supporting 200+ users in a car dealership environment.

United States

Serve as the single point of contact in a plant environment. Providing hardware, software, and automation support while providing a world class customer experience. Assist with managing users and devices through an Azure AD environment. Clients range from everyday end users to other in the systems department.

Findlay, Ohio, United States

•Identify, diagnose, and resolve Level One problems for 400+ users of various servers, desktop computer software and hardware, internal network, and Internet in a call center and in-person environment.•Diagnose, troubleshoot, and resolve end-user network problems, with PCs, servers, e-mail, Internet, VPN, and LAN access.•Provide one-on-one end-user problem resolution over the phone and in-person for approved workstation software.•Provide assistance with the installation of LAN cabling and equipment (patch panels, NIC’s, switches, etc.)•Assist network administrator and software developer, in creating materials for end-user FAQs.

Findlay, Ohio, United States

Daily responsibilities include, positively engaging with the client during the check-in and check-out process. Ask probing questions, listen, record details, and offer an accurate time estimate for the next steps. Monitor queues to provide status updates to clients. While clearly communicating with team members. Responsibilities expand to assisting with repairs in the back in downtime.

Master Of Science - Ms, Information Technology, Graduate

Concentration in Amazon Web Services Cloud Technology

Bachelor'S Degree, Information Technology

Activities and Societies: I am part of The National Society of Collegiate Scholars (NSCS) at my school's charter; I was able to achieve.