Jordan Daniel Email & Phone Number

Fridley, Mn

Wayzata, Mn

-Used a ticket system to monitor technical issues reported by staff, trouble shoot their issues, and help implement prompt fixes -Helped staff solve technological issues, and dealt with a broad range of hardware including iPads, Macbooks, Windows Laptops, Smartboards, projectors, and AV equipment. -Helped staff navigate a variety of software including Windows 10, OSX, Google Suite, Canvas, Illuminate, Microsoft Office, Casper Self Service, Adobe Acrobat, Chrome, Firefox, and Safari.-Used a variety of Software as an administrator including, Jamf's Casper Suite (JSS and Casper Remote), ARD, Destiny, Zendesk, and Apple School Manager

Duluth, Minnesota Area

-Worked to understand customer needs and provide the appropriate services or products-Handled customer complaints and concerns to deliver superior customer service-Perfected knowledge on company products and services to bring value to customers-Was expected to hit sales goals in regards to membership sign up, credit card applications, and protection agreements

-Responsible for advising groups on essential projects and providing guidance and feedback-Reporting back to the professor with status reports on group projects-Held office hours weekly to fill in gaps in the professor’s availability

Greater Minneapolis-St. Paul Area

-Lead and delegated as a leader to my team in order to ensure jobs went smoothly-Provided on the job training for new trainees -Main point of contact between the customer and the company on moving day-Responsible for reviewing contact details with customers and keeping the move on time and within contact parameters