Jordan E. Email & Phone Number

Kirkland, WA, US

Greater Seattle Area

- managed team in the onboarding & support of Macmillan's highest value customers to ensure retention, completely remote- product enhancement/improvement, voice of customer- support escalation & resolution for our highest demand customers- partner with field sales, sales management, support management, product teams- implement & devise new processes based.

Seattle, Washington, United States

- Informed pilot of new proposed group formed to address needs of our largest customers- Create processes for tracking activity of day to day while tracking to $ value and impact- Develop a cadence of outreach for continued support throughout term, post peak- Inform development of a new dashboard in PowerBI, providing a window into user activity through.

Sales Specialist of the Year, 2020

GA/SC

 Specialized in the implementation and sales of technology platforms for the following key front list disciplines: Accounting, Anatomy and Physiology, Computer Information Technology, Economics, and Psychology. Acted as a link for the field to internal teams. Assisted in problem solving with solutions based on customer needs and technical capabilities..

Southeast Region

 Managed the implementation of ALEKS for Private and Public Sector accounts, while driving sales through product knowledge and relationship building. Managed course builds, integrations, and support for institutions, departments, individual faculty, and MHE employees. Acted as a link for the Sales Force to the ALEKS Offices and the internal teams..

 Specialized in the implementation and sales of various educational technology solutions. Managed course builds, integrations, and support for departments, individual faculty, and Pearson representatives. Cultivated Faculty Advocates, and helped develop efficacy studies to further Pearson’s goals. Helped demonstrate the need for key new features. %/$.

Charleston, SC

 Specialized in the sales and implementation of the Hawkes Learning Systems platform.  Managed a territory of 12 states from basic college math through calculus and statistics.  Managed exhibitor presence at national, regional, and state conferences, and presented in sessions. % Increases by Year: 2007 – 107%; 2008 – 40%; 2009 – 45%.

Charleston, South Carolina Metropolitan Area

Customer Service - Customer Relationship Management (CRM) - Relationship Development - Hiring - Hourly Staff Management - Interviewing - Payroll Management