I am a hard working individual with over 8 years experience in customer service. I currently am working as a relief supervisor at admiral casino, and am looking to become a supervisor there and take on more responsibility in my goal to become a retail manager. I feel with the previous experience, I have gained excellent customer service skills and interpersonal skills which I can use to deliver an excellent customer experience.In my current role I have proven to be able to use my time management skills and people management, to delegate a team to excute a good shop opening, and to make sure facilities are prepared for when customers arrive.
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Relief SupervisorAdmiral Casino Jun 2021 - Feb 2022Stevenage, England, United KingdomAs a supervisor I would support upper management with tasks within the store. Managing team members and supporting with daily tasks, challenging Think 25, providing hospitality to customers, processing customers requests, problem solving issues with slot machines, cash handling and following correct procedures, ensuring security protocols are followed and data entery is correct.
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Customer AssistantCineworld Cinemas Ltd Mar 2017 - Jun 2021Stevenage, England, United KingdomHere I was a general assistant. Assisting customers with ticket queries and food and beverage orders. General Cleaning and complying with COVID procedures. Processing tickets and ushering customers to their screens. Making sure illegal screen recordings aren’t being made. Assisting in the training of new staff, and supporting management.For 2 months I worked at the Starbucks franchise store, where I would Greet customers, take customers beverage orders, follow company procedures… Show more Here I was a general assistant. Assisting customers with ticket queries and food and beverage orders. General Cleaning and complying with COVID procedures. Processing tickets and ushering customers to their screens. Making sure illegal screen recordings aren’t being made. Assisting in the training of new staff, and supporting management.For 2 months I worked at the Starbucks franchise store, where I would Greet customers, take customers beverage orders, follow company procedures regarding cleaning and COVID regulations, upsell certain promotional products, ensuring the customer is happy with their order Show less -
General Sales AdvisorH&M Jul 2016 - Mar 2017Stevenage, England, United KingdomHere I assisted customers with items at the fitting room, processed purchases at the till, Signed for delivery’s, sorted them and replenished them on the shop floor, helped with any general Queries from customers, and processed refunds and complaints ensuring customer satisfaction, -
General Sales AssistantMatalan Oct 2014 - Jul 2016Stevenage, England, United KingdomHere I worked as a customer service assistant. I would process customers purchases and refunds. Handling complaints and ensuring customer satisfaction. Cashing up and store closing procedures at the end of the day. Merchandising and replenishing stock. Training new team members on the till and other areas of the store
Frequently Asked Questions about Jordan Fish
What is Jordan Fish's role at the current company?
Jordan Fish's current role is Customer assistant.
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