Jordan Good Email and Phone Number

I apply deep product knowledge and industry experience to help PMOs to better manage their project and resource portfolios, by implementing Planview's suite of solutions.▪ Lead customer PMOs through implementation and customization of project-and resource-management software platform.▪ Via months-long engagements, guide organizations through maturity path from ad hoc tools to portfolio-level project and resource planning.▪ Consult on change management of departmental processes.▪ Customize advanced decision-making reports and tools for corporate leadership.▪ Unite agile and traditional PM teams into cross-platform processes.▪ Build relationships with clients including pharmaceutical companies, city and state governments, supply chain and manufacturing firms, others.

Provided technical support to clients in project management offices, to help them get the most out of our resource management and project management software. - Analyzed and troubleshot complex cases on technical material.- Specialized areas included advanced reports, custom calculations, cross-platform integrations, OData feeds, permission structure, predictive portfolio analysis.- Stayed current on intricacies of a deep SaaS platform that changed monthly.- Provided quick, thorough support on a top-rated team.- Took initiative to create cross-department internal documentation, crowdsourcing information and standard operating procedures to broaden team knowledge.

Provided expert technical support for rapidly growing email marketing automation startup, supporting 60-70 clients per day via dedicated chat, phone, and email channels. Applied expertise and creative problem solving to help SMBs get the most value out of platform, from onboarding to troubleshooting to escalations.

Helped nonprofit organizations implement variety of savings and revenue initiatives. Designed enhancements to GiveCentral SaaS program, including online features, customer service, partnerships, marketing and communications.• Managed growth and development of proprietary online donation program, GiveCentral, increasing client's donations by 400%.• Wrote executive documents on growth alternatives using advanced data analysis to identify strengths, opportunities and challenges for multiple strategic paths.• Led design of new products and enhancements for GiveCentral platform, including nonprofit CRM and card reader app.• Led multi-channel communications strategy for the firm's 18 specialized programs.• Led change management initiatives in accounting, fundraising, customer service.• Performed advanced analysis, including utility savings estimates, ROI.Shaped customer experience of the GiveCentral platform:• Shortened the onboarding process timeline, from signup to implementation, by 50%.• Created support documentation, walkthroughs, videos, article database• Standardized and led webinar education series• Designed and implemented department workflows and SOPs

Coordinated a campaign to raise money to build classrooms and restore an old church building.Managed and improved online donation procedures.Managed two database migrations.Analyzed donor data to improve charity auction.

Joined Immigration Department for seasonal H-1B Visa project. Managed work visa petition process for foreign professionals and sponsoring companies.Worked independently to gather evidence in the form of personal documents, passports, academic equivalency evaluations, and corporate annual reports.Completed government petition documents and crafted formal support letters on behalf of sponsoring companies.

Supported four-person team who sell space to exhibitors at twice-annual gift trade show – The Chicago Market: Living and Giving.Managed collection and processing of all payments for the show.Designed new sales analysis tools to more accurately portray team progress.Developed relationships with over 300 small business owners and entrepreneurs.Worked in Sales Office during shows, solving problems and answering questions for exhibitors.