Jordan Gwin Email and Phone Number

At Finch Care, our focus is on making self-care and mental health tools accessible to everyone. I am lucky enough to get to manage multiple teams of volunteers who help cultivate our online communities, where we regularly connect with our users (customers) to help improve our app and make our self-care tools more readily accessible.

⦁ Read and fulfilled online orders placed for pickup from store in time allotted.⦁ Located items missing from their proper locations to fill order requests.⦁ Stocked incoming product onto store shelves neatly, accurately and in a timely manner.⦁ Priced merchandise and took inventory of supplies.⦁ Greeted and assisted store guests while they shopped, answering questions, both in person and onthe phone.⦁ Organized back rooms to maintain accuracy of inventory and ease of locating product.⦁ Assisted with building and maintaining visual merchandising projects.⦁ Reorganized and rearranged shelving and product placement by reading a planogram accurately,making sure all pricing and product locations were up to date and accurate.⦁ Operated cash registers for cash, check and card payment and issued receipts accurately.⦁ Prepared to take on different projects and tasks daily to meet the needs of the team.⦁ Trained to operate a WAVE vehicle and cardboard bailer.

⦁ Answered incoming calls and emails in a professional and timely manner.⦁ Maintained and counted daily cash intake and made daily deposits to bank.⦁ Took payment in person and over the phone for COD customers.⦁ Responsible for entering customer’s tax-exempt information into system.⦁ Issued credits back to customers, such as tax credits, goodwill credits, etc.⦁ Responsible for creating new customer accounts.⦁ Ran various reports, such as past-due payment reports for COD customers, expired tax cardinformation, etc.⦁ Responsible for collecting on past-due payments for COD customers.⦁ Maintained weekly logs of company driver reports, including mileage, number of stops, times in andout of building, etc.⦁ Maintained filing system for all daily orders for branch.⦁ Maintained filing system for all daily cash and check intake.

⦁ Responsible for leading a team of trained cleaners into client's homes and efficiently completingrequired tasks.⦁ Responsible for completing a variety of physical cleaning activities within time constraints.⦁ Responsible for driving a team from home to home during the work shift.⦁ Daily maintenance on company equipment, including cleaning and repairs.⦁ Responsible for collecting payment from clients at time of service.⦁ Provided professional customer service while in client's homes.⦁ Responsible for reading and understanding job tickets accurately.⦁ Provided a thorough and excellent clean to every client.⦁ Maintained daily logs of employee's work, both individually and for team members.⦁ Responsible for maintaining a timed schedule.⦁ Trusted with providing thorough training to new staff on company policies and job performance.

⦁ Answered incoming calls in a timely and professional manner.⦁ Interpreted and entered purchase orders from a variety of customers.⦁ Managed and maintained a specific route of customers on a weekly basis.⦁ Responsible for ensuring that all customers received excellent service through direct salesmanship,and prompt and courteous service.⦁ Responsible for assisting customers with questions, needs and purchases.⦁ Maintained and categorized inbox for all customer orders and ensured they were distributed to thecorrect location(s).⦁ Attended regular meetings and trainings.⦁ Responsible for completing various call projects in a timely manner.⦁ Maintained a positive relationship with customers daily.⦁ Responsible for communicating with warehouses around the country to work together to providequality customer service.⦁ Initiated a transition to becoming an eco-friendly and environmentally conscious business.

⦁ Responsible for receiving, sorting and issuing sales orders throughout the warehouse.⦁ Responsible for the management of a live dashboard of order maintenance requests and “hot”orders.⦁ Invoiced receipts from sales orders and the servicing of will call customers daily.⦁ Responsible for the management of spreadsheets through data entry.⦁ Maintained daily filing and the organization of said files.⦁ Responsible for managing the switchboard and routing incoming calls to sales persons in varyingdepartments.⦁ Reviewed and managed daily reports and responsible for investigating and correcting discrepancies.⦁ Participated in daily team-building meetings and calisthenics.

⦁ Responsible for answering and directing phone calls from customers and vendors throughout thecompany.⦁ Interpreted and accurately entered purchase orders from a variety of businesses.⦁ Responsible for invoicing receipts from sales orders and delivering them to customers.⦁ Given various data entry projects to complete independently.⦁ Responsible for daily filing and maintaining the organization of said files.⦁ Reviewed and managed daily reports and responsible for investigating and correcting discrepancies.⦁ Answered customer questions and provided information on procedures or policies andmerchandise.⦁ Received payment by cash, check, credit cards, vouchers, or automatic debits and processed saidpayments.⦁ Responsible for sending out and managing daily mail.⦁ Participated in weekly meetings and responsible for maintaining minutes in an organized fashionfor distribution at the following meeting for review.