Jordan Leonard Email and Phone Number

Lead a team of Program Managers to deliver our most complex and impactful product launches for the Go-to-Market (GTM) Organization with a focus on defining the approach for the GTM product rollout methodology and establishing scalable processes across the business. Responsibilities will include:- Developing comprehensive product launch roadmaps to create and implement effective plans for each product launch.- Establishing measurable objectives and key performance indicators… Show more Lead a team of Program Managers to deliver our most complex and impactful product launches for the Go-to-Market (GTM) Organization with a focus on defining the approach for the GTM product rollout methodology and establishing scalable processes across the business. Responsibilities will include:- Developing comprehensive product launch roadmaps to create and implement effective plans for each product launch.- Establishing measurable objectives and key performance indicators (KPIs) to assess the success of the launch.- Monitoring and analyzing the launch's performance, focusing on sales, customer feedback, and market penetration.- Providing strategic leadership, technical expertise, and strong team and process management skills to effectively execute the GTM product portfolio. Show less

As a Senior Program Manager in Revenue Strategy, Planning & Operations, I focus on engaging with stakeholders to optimize organizational synergy. My expertise lies in translating Enterprise Sales strategy specifically within Sales, Account Management, and Customer Success domains, into strategic alignment with overarching business objectives. Through close collaboration with various business units, I spearhead the formulation, implementation, and refinement of OKRs, Sales Portfolios, and… Show more As a Senior Program Manager in Revenue Strategy, Planning & Operations, I focus on engaging with stakeholders to optimize organizational synergy. My expertise lies in translating Enterprise Sales strategy specifically within Sales, Account Management, and Customer Success domains, into strategic alignment with overarching business objectives. Through close collaboration with various business units, I spearhead the formulation, implementation, and refinement of OKRs, Sales Portfolios, and operational workflows, streamlining prioritization and bolstering operational efficiency. Serving as the pivotal link between cross-functional operations and Enterprise Sales, I advocate for sales interests while implementing targeted cross-functional strategies. I leverage and track success metrics, leveraging data insights and feedback mechanisms to gauge effectiveness and cultivate a culture of continuous improvement and adaptability, crucial for navigating the dynamic business landscape. Show less

Manager of Team Operation Programs for Atlassian's Customer Success and Innovation (CSI), responsible for managing a team of program managers that drive strategic programs across our customer-facing services teams. Focused on developing the direction and roadmap for our Team Operations programs in the Americas, EMEA, and Asia Pacific regions. Partner with CSI leadership leaders from across the globe to prioritize programs across CSI, define success for the team, and provide program visibility… Show more Manager of Team Operation Programs for Atlassian's Customer Success and Innovation (CSI), responsible for managing a team of program managers that drive strategic programs across our customer-facing services teams. Focused on developing the direction and roadmap for our Team Operations programs in the Americas, EMEA, and Asia Pacific regions. Partner with CSI leadership leaders from across the globe to prioritize programs across CSI, define success for the team, and provide program visibility across CSI and Atlassian. Show less

Lead an Operations, Innovation, Planning & Program Management team, who are focused on supporting an Enterprise Learning Organization that produces products impacting employees at all levels across Expedia. Develop a standardized approach to prioritizing, managing and measuring work across multiple stakeholders with a focus on implementing the right solution at the right time for our audience.

Work with internal & external stakeholders to develop project roadmaps defining schedules, timeframes, and prioritizing steps to achieve milestones and deliver intended objectives. Focus on big picture thinking & data to implement process improvements and scalable solutions. Apply data visualization principles consistently for clear and consistent outcomes, adapting to the audience.

Own a portfolio of high impact projects and cross functional learning program while acting as a partner and strategic consultant to the Leadership team on all efforts and initiatives for the team. Coordinate with business partners to build a clear pipeline and priorities for the portfolio, driving cross-functional alignment and collaboration and showing measurable impact as a result.

Manage North America vendor sites performance, proactively detect potential risks and take solid actions to ensure and maintain good performance. Define and execute strategies to maximize the impact and efficiency of sites' workforce. Analyze existing process efficiency and effectiveness; design improvements, driving stakeholder alignment, and overseeing the implementation of measurement metrics to gauge success.

Lead an outsourced Account Management, Sales, Onboarding & Retention team in building relationships with our suppliers and coaching them to drive marketplace performance. Focus on process improvement & operational excellence to maximize efficiency and effectiveness to drive results. Conduct business reviews with internal cross-functional stakeholders and external stakeholders to ensure OKRs are being met.

Focus on the professional development of an account management team utilizing multiple coaching methods (GROW, ORACLE, CEDAR, & Co-active Coaching) to increase revenue and effectiveness of supplier consultations. Utilize performance consulting with stakeholders & cross-functional teams scope areas of opportunity throughout the business. Create development opportunities to drive skill development, impact OKRs & driving revenue growth.

Created a SaaS business consulting solution, by developing a comprehensive product offering focused on Legal & Tax Advice, Strategic Planning, Marketing, Financial Management, Pricing Strategies, and HR. Built, tested, and scaled product offerings by identifying the needs of business owners and building new in-house solutions and custom solutions through 3rd party vendors. Scaled solutions to the larger organization, creating a sustainable customer lifecycle through subscription services.

Developed & Delivered training content with an andragogical approach, implementing multiple learning styles to increased comprehension and ramp of new hires. Utilized Blooms Taxonomy to measure the level of the content that needed to be developed throughout the employee’s experience, restructured and road mapped the learner’s journey over time to create a learning environment aligned to the learner’s experience.

Consulted clients on the features and benefits of the different product offerings while identifying additional selling opportunities based on their needs.
 Acted as the subject matter expert & peer leader for business formations, intellectual property & estate planning. 
Lead peer to peer training sessions to share best practices and educate sales agents on specific products.