Jordan Napper Email and Phone Number

• Assisted Serve as subject matter expert (SME) in documenting hardware and software configuration processes and procedures.• Identified and assessment of potential impacts change may have on the organization and prioritizing accordingly.• Provided hardware support and diagnoses for user reported issues within the environment, to include CRM issued mobile devices.• Executed security directives to include windows patching of CRM issued devices to ensure that security and iOS levels remain up to date.• Assisted with the development and execution of audience appropriate training Review of critical performance measurements and trend analysis for operational impact and improvement opportunities.

• Assisted Serve as subject matter expert (SME) in documenting hardware and software configuration processes and procedures.• Identified and assessment of potential impacts change may have on the organization and prioritizing accordingly.• Provided hardware support and diagnoses for user reported issues within the environment, to include CRM issued mobile devices.• Executed security directives to include windows patching of CRM issued devices to ensure that security and iOS levels remain up to date.• Assisted with the development and execution of audience appropriate training Review of critical performance measurements and trend analysis for operational impact and improvement opportunities.

• Troubleshot technical issues such as Account lockouts, Hardware issues, also resolved emails in Hotbox• Remoted into user’s desktop via Remote Desktop to assist and facilitate efficient problem resolution• Provided technical support on multiple computing platforms• Demonstrated superior customer service skills• Resolved priority tickets first or escalated tickets to the proper assignment group• Troubleshot and completed software installs on mobile devices supporting Blackberry, and Apple • Remote access support and troubleshooting of Citrix, VPN and Wireless technologies