•Demonstrate intermediate-advanced troubleshooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment.•HP and Dell network and local printer hardware•Take an average of 25-45 interactions per day( Calls, Emails, as Well as Field Projects)•Log all issues accurately in the ticket tracking systems (Remedy Force)•Accurately escalate & route specific issues out to specific teams•Help customers identify and resolve issues… Show more •Demonstrate intermediate-advanced troubleshooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment.•HP and Dell network and local printer hardware•Take an average of 25-45 interactions per day( Calls, Emails, as Well as Field Projects)•Log all issues accurately in the ticket tracking systems (Remedy Force)•Accurately escalate & route specific issues out to specific teams•Help customers identify and resolve issues pertaining to dial up configuration, web hosting and domain registration•Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.•Provide each users experience accordingly highest quality of customer service personalizing •Contributed to overall network team in laying of new infrastructure• Sent tickets to appropriate departments utilizing ticket tracking system Show less

•Maintain, repair and install personal pc’PCand network hardware and software•Review, maintain and perform upgrades to existing PC systems•PC refresh and migration Windows XP to Windows 7•Assist with the management and maintenance of hardware and software inventoried•Solved minor workstation-related issues• Installed operating system, software, antiviruses and patches