Jordan Smith Email & Phone Number

New York, United States

Los Gatos, Ca, Us

In my role, I generated comprehensive performance reports by utilizing case tracking and HRIS tools. Additionally, I coordinated project task definitions, establishing clear roles, responsibilities, and deadlines in collaboration with Talent Operations. To ensure seamless integration, I facilitated organizational support for new service deployments. Furthermore, I partnered with the department Director to oversee the departmental budget, adhering to company planning cycles and financial reporting requirements. I also launched a global regulatory compliance program for the AMER, EMEA, and APAC regions, ensuring adherence to international standards and regulations. Lastly, I collaborated on staffing models to bolster the growth of global shared services teams.• Led team development for 16 HR Generalists and Specialists across North and Latin America, boosting cohesion and performance.• Engineered streamlined processes, enhancing policy and program implementation across region.• Guided organizational transformation, translating vision into action across diverse areas.

Los Gatos, Ca, Us

I led a team of eight HR Generalists and Specialists across the United States and Canada, focusing on the development and performance management of staff to align with the company's personalized business model. I managed vendor relationships and contracts, ensuring services were optimized for employee experience. Additionally, I ensured compliance with EEO-1 and CA Pay Data Reporting requirements. By providing targeted training, development, and constructive feedback, I built a robust team while also managing underperformers. I implemented progressive talent processes and developed metrics for benchmarking team performance, utilizing data analytics to measure effectiveness both within and outside the department.• Partnered with stakeholders to supervise vendor oversight and contract enhancement, prioritizing employee satisfaction.• Orchestrated team performance to deliver customized business outcomes, overseeing remediation of underperforming personnel.

Scottsdale, Arizona, Us

In my role, I aligned organizational strategy with the company vision by serving as a strategic partner to department heads, ensuring seamless integration of business practices. Acting as a cultural change agent, I upheld core values and fostered an inclusive workplace. I advised key stakeholders on legal and compliance issues, responding proactively to the evolving environment. Additionally, I established and monitored adherence to policies and procedures, advocating for employees and resolving complaints with empathy and thorough documentation. To ensure organizational integrity and accountability, I conducted compliance audits, including 401K, ACA, and 5500.• Enhanced workplace diversity and inclusivity through impactful educational and training initiatives.• Provided strategic counsel to stakeholders on legal, compliance, and cultural implications, ensuring alignment with evolving regulations• Achieved robust regulatory compliance and organizational efficiency by establishing and enforcing effective policies and procedures.• Provided empathetic resolution to employee grievances, enhancing trust and open communication.

Scottsdale, Arizona, Us

Promoted to the Senior HR Generalist after 7 months. Is responsible for overseeing a team of professionals that aid in talent acquisition, on-boarding & off-boarding, benefits & payroll administration, disciplinary events and employee relations.• Cut payroll processing time >50% and eliminated rate of error.• Improved onboarding efficiency >50% by standardizing onboarding procedures.• Reduced liability through detailed documentation of employee incidents.• Hosts weekly department meetings to cover key objectives and mentor junior partners.• Process employee applications, data entry of benefit deductions; Present benefit plan options to new hires; COBRA administration

Scottsdale, Arizona, Us

Responsible for ensuring smooth implementation of standard HR processes including, performance management, leave of absence administration, benefits & payroll administration, full cycle recruiting process, office management and HR risk and compliance management.• Maintained performance management system via Salesforce: Financial Force and developed KPI’s and performance metrics.• Responsible for state and federal leave of absence tracking. Processed paperwork and tracked length of absence.• Maintained benefit records, processed annual open enrollment and partnered with United Healthcare for invoicing.• Reduced the onboarding time from 5 days to 1 hour with CRM implementation.

Scottsdale, Arizona, Us

Helped build the HR department from the ground up under the VP of Human Resources. Owned the full cycle recruiting process; blueprinted and launched HRIS platform and created reports for analyzation• Managed HRIS Systems: Salesforce – Financial Force, CBIZEMS.• Sourced and processed VOE’s by curating data & reporting back to appropriate agencies.• Drafted offer letters, processed background & ordered drug screens and conducted new hire orientation for approximately 200+ new employees per year.• Composed and compiled data for core HR reports (ex: Turnover Reports, EEO Reporting & Budget Analysis).• Accurately performed timesheet audits.• Responded to EEOC and Labor Claims. My detailed documentation and timely responses helped reduce our compensatory liability by >30%.

Dallas, Tx, Us

- Build value with customers to connect products to their needs- Trouble shoot smartphones, tablets and other electronic devices- Drive key metrics to meet store quota- Participates in engaging monthly meetings with management to discuss action plans

St. Louis, Mo, Us

-Provided exemplary customer service-Calls customers to keep their balance current-Managed Vehicle inventory

Master Of Business Administration (Mba), Human Resources Management And Services

Bachelor Of Arts In Psychology, Psychology