Jordan Thompson Email and Phone Number

- Provide information to students and their families about financial aid programs based on federal, state, and institutional policies, procedures, and regulations.- Assist with various data compilations.- Provide technology support.- Document imaging specialist.- Occasionally provides flyers/graphics for events for both social media and print. - Protects student and parent sensitive data per federal regulations- Facilitates the securing and uploading of student and parent documents via the Banner and BDM systems- Provides customer service by fielding in-bound calls from prospective and current student’s families to answer all their questions- Provides customer service to students and families via the Tulane email account. - Handles the process of the secure packaging of scholarship checks with sensitive information. - Keeps written notes via the BDM/Banner system on everything going on with a student’s file to ensure counselor and other support staff have an understanding of what’s going on with a student at any given time. - Researches student files to aid in problem-solving of student files. - Heads meeting at times to teach certain concepts to other support staff members. - Involved in training of the newly hired support staff.

- Responsible for the setup and takedown of street booths with the objective of looking professional to prospective customers.- Provided customer service and concierge services to tourists in the New Orleans Area.- Studied different local and tourist gifts/incentives used to get prospects into sales meetings.- Undergo constant sales training including objection handling, cold approach styles, and closing techniques. - Organized travel, pickup, and confirmation of potential customers to ensure they showed up to the meeting with our sales team. - Screened potential customers to ensure they were qualified to meet with our sales team.- Responsible for taking care of any concerns our potential customers had before and after meeting with our sales team.

- Copywriting/Ad design for 3 cold audience ads - Ad leads increased from 0-7 in the first two weeks (low budget) - Corrdinated Ads Strategy Planning based on defined objectives

- Cordinated Facebook Ads creation, design, copywriting, product offer creation, pixel setup, and retargeting ads (about 10+ads total split between cold, warm, and hot leads). - Advised various Facebook Ads problems ranging from pixel errors, suspended ad accounts, payment issues, etc. - Coordinated events/discounts used during holidays for marketing purposes.

- Participated in training to deliver hands-on activities for campers.- Monitored safe camper transitions from activity to activity.- Supported the setup and dismantling of activities, guiding campers to and from classes, andreinforcing camp and program rules and regulations.

- Supported the setup and dismantling of camp activities, guided campers to and from classes safely, and reinforced program rules and regulations. - Assisted with distributing flyers, brochures, and pamphlets regarding ASTROCAMP.- Participated in training to deliver NASA's unique hands-on activities for campers in a 6-week summer camp at Infinity Science Space Center. - Packaged hands-on STEM supplies and materials for shipment partner NASA centers for National ASTROCAMP summer camps.