Jordan Thomson Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

I am a dedicated resource with sole responsibility for a pool of Equifax's top business clients on their bespoke products and services. Role requirements: - Manage and develop positive relationships with a selection of our top 25 clients.- Ensure the end to end delivery and functionality of new and existing services, meeting contracted service levels and quality standards.- Own, manage and maintain Service Reviews, bespoke data requirements, improvement plans, client… Show more I am a dedicated resource with sole responsibility for a pool of Equifax's top business clients on their bespoke products and services. Role requirements: - Manage and develop positive relationships with a selection of our top 25 clients.- Ensure the end to end delivery and functionality of new and existing services, meeting contracted service levels and quality standards.- Own, manage and maintain Service Reviews, bespoke data requirements, improvement plans, client engagement, due diligence / security requests and out of hours support.- Work across Equifax to document, monitor, measure and improve the services contracted to clients.- Create and deliver bespoke client service reports.- Coordinate of relevant Equifax teams, stakeholders, experts and partners to deliver solutions and support to the clients.- Support the Strategic Account Directors and their teams. Show less

Apperley Bridge, England, United Kingdom

Role requirements:- Forge established relationships with a diverse portfolio of national customers, third parties and suppliers..- Design, create and implement operational processes, reporting and frameworks to drive departmental efficiencies and improve experience. - Fulfil commitments to customers, suppliers, and stakeholders, ensuring interactions and communication were effective, cultivating relationships through trust and transparency. - Drive incremental growth and improve… Show more Role requirements:- Forge established relationships with a diverse portfolio of national customers, third parties and suppliers..- Design, create and implement operational processes, reporting and frameworks to drive departmental efficiencies and improve experience. - Fulfil commitments to customers, suppliers, and stakeholders, ensuring interactions and communication were effective, cultivating relationships through trust and transparency. - Drive incremental growth and improve excellence in customer service, engagement and profits. - Manage a team, responsible for performance, coaching, training, developing and ensuring objectives were met through agile working.- Explore and determine customer requirements and strategies, working creatively through consultation to offer bespoke advice, services, analysis, and policy reviews. - Review customer contracts to ensure agreements and contents were relevant and accurate.- Maintain a comprehensive understanding of relevant government policies and industry guidance such as taxation, grants, national insurance, and fuel reimbursement. - Conduct in-depth account reviews, presenting key information such as intricate fleet analysis, sustainability trends, mileage reviews, contract realignments, suggested cost savings, and industry updates.- Manage reviews with third-party suppliers and dealerships to assess and discuss performance and improvements whilst pre-empting any potential issues.- Monitor trends and success rates against industry standards to ensure the commercial structure was competitive and represented the best value. - Negotiate directly with suppliers through benchmarking and research to achieve the maximum value for customers and enhance profitability. - Perform complex analysis through Deloitte analytics software, collating outputs to educate customers and inform their policies and strategy. - Compile detailed, regular performance reports, data and briefings. Show less

Crossflatts

Role requirements:- Drive improvement and performance through effective management and governance of several outsourced suppliers.- Manage relationships with key stakeholders, clients, and supplier contacts at all levels whilst adhering to procurement policies and governance frameworks.- Rigorously manage the contract life cycle through proactive contract management, risk management, negotiation and reviews.- Support project implementation, termination and variation of contracts… Show more Role requirements:- Drive improvement and performance through effective management and governance of several outsourced suppliers.- Manage relationships with key stakeholders, clients, and supplier contacts at all levels whilst adhering to procurement policies and governance frameworks.- Rigorously manage the contract life cycle through proactive contract management, risk management, negotiation and reviews.- Support project implementation, termination and variation of contracts which included the oversight of large transformation projects and supplier exits.- Lead the monitoring and reporting of supplier performance and partnership development to the Executive Board and the Procurement function.- Provide consultative support to relevant operational areas with outsourced solutions to drive savings, forecast budgets and drive value. - Ensure quality delivery is in line with contracts, budget, compliance, regulatory requirements, key performance metrics, service levels and business requirements.- Monitor supplier and project expenditure through invoice reconciliation, validating and recording all savings.- Conduct monthly supplier service reviews. Reviewing conformance and performance, addressing any service failures with service credits or remedial action. - Proactively manage and escalate risks effectively. Identify and monitor potential risks, assess probability and severity, understand the impact, explore potential controls and record these.- Supply insightful analysis and reports on contracts, spending, budgets, sourcing and relationships to Procurement and Operations. - Facilitate all communication and collaboration between outsourced suppliers and stakeholders. - Support change initiatives and projects which impact the outsourced services, ensuring contracts/ service levels were updated and the wider impacts of any changes were explored and considered. Show less

Crossflatts

Role requirements:- Full qualification in Certification in Mortgage Advice and Practice (ceMAP).- Execute highly effective verbal and written communication with internal and external parties to secure credible exit strategies to maximise the realisation of assets.- Provide compliant, regulated mortgage advice through comprehensive consultations with customers, collaborating closely with the risk, underwriting and legal teams. - Maintain an elevated level of functional and… Show more Role requirements:- Full qualification in Certification in Mortgage Advice and Practice (ceMAP).- Execute highly effective verbal and written communication with internal and external parties to secure credible exit strategies to maximise the realisation of assets.- Provide compliant, regulated mortgage advice through comprehensive consultations with customers, collaborating closely with the risk, underwriting and legal teams. - Maintain an elevated level of functional and technical expertise on client policies, commercial awareness and understanding of mortgage regulation and credit control policies. - Map, implement and establish a robust process to progress legal action and repossession proceedings against customers who were unable to repay their outstanding mortgage balance and fees. - Liaise with clients, steering groups and internal decision makers to influence or challenge decisions and ensure strategies and litigation were aligned with legal protocol whilst minimising commercial, credit and reputational risk.- Lead the management of a litigation team which included training and developing colleagues whilst educating other key strategic teams and stakeholders. - Review and assess legal cases to ensure litigation was commercially viable and that maximum financial recovery was achieved at the lowest possible cost.- Monitor spending with external solicitors and field agents to ensure invoices were accurate and that any excess spend was anticipated, agreed and fully understood. - Provide thorough instructions to solicitors, consulting closely to aid with defences, applications, appeals and preparing witness statements.- Deliver specialist guidance on our litigation processes, timelines and procedures to internal stakeholders, new clients and external financial institutions who wanted to replicate the process and methodology. Show less

Crossflatts

Role Requirements: - Independently manage a portfolio of late-paying mortgage owners to reduce or fully repay mortgage arrears. - Liaise with the third-party management team to recommend field agent visits and provide instructions for discussion points with customers. - Sensitively explore customer circumstances, negotiate repayment arrangements, progress litigation through liaison with solicitors, and recommend repossession where necessary. - Agree on mutually beneficial… Show more Role Requirements: - Independently manage a portfolio of late-paying mortgage owners to reduce or fully repay mortgage arrears. - Liaise with the third-party management team to recommend field agent visits and provide instructions for discussion points with customers. - Sensitively explore customer circumstances, negotiate repayment arrangements, progress litigation through liaison with solicitors, and recommend repossession where necessary. - Agree on mutually beneficial solutions for the customer and the business whilst ensuring any potential commercial or reputational risks were mitigated. - Use my judgement to authorise acceptable repayment arrangements that were reached through detailed affordability assessments with the customers. Show less