● Conceived, built, and piloting new logistics division of financial and operational programs for multi-state service products.● Creation and execution of operational systems including CRM, and ERP. Budgets, projections, and forecasting in collaboration with principal owners for approval and implementation.● Mentoring diverse team of managers, customer support, and delivery drivers. Responsible fordaily operations, scheduling, supervision, and performance management of 9 direct reports.● Defined and created culture, operational processes, sales procedures, supply chain management,distribution, and resources.● Implementation of SalesForce and automation resulting in optimized programs company-wide.● Negotiation of vendor contracts, pricing structures, and schedules for delivery fleet and multiple facilities.

● Managed daily operations including staff development and scheduling, client satisfaction, merchandising,promotions, and daily results reports. Weekly program and best practice reviews.● Executed growth of retail margins from 25% to 100%+ average and drove 150% increase in Clubmembership● Forecasting, purchasing, receiving, inventory management, cost control, profit & loss, accountdevelopment● Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Led my team during high volume times in a multi-million dollar restaurant with 100+ employees. Worked with passion to provide excellent customer satisfaction, led and coached team members as well as trained new team members. Inventory management, daily labor control and operations, and crisis management.