Jordan Yuseck Email & Phone Number

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Besides owning a third of the OfficeSpace core admin functionality (a total of eighteen features), I also took ownership of Greetly, an acquired third party visitor management system complete with a web portal and two mobile apps. I took pride in keeping these ecosystems in optimal shape, with an eye for performance, joyful user experiences, all while adding innovative and relevant new functionality.- Increased NPS by 29% during my tenure- Managed two development teams with a total of 11 engineers- Through clear documentation and partnership, accomplished an average 106% sprint completion- Shipped five major MVPs, including two that see near-universal adoption by 900+ clients and 350k MAUsIn addition to core PM responsibilities, I also excelled at assisting in organizational change, helping roll out a transition from RICE to VIBES, an in-house prioritization framework, along with converting dense procedural documentation into sleek flowcharts to earn engagement from our more visual learners. I was also responsible for writing release documentation for all dev teams and PMs on a biweekly basis, and hosting a variety of cross-functional stakeholder meetings.

Victoria, British Columbia, Canada

During my tenure as an Associate Product Manager, I was in charge of core OfficeSpace functionality, directly involved with seven features including the Admin UI. Heavily invested in the planning phase of shortlisted projects, I vetted PRDs for shortcomings or dependencies for under-development features.Some notable accomplishments included- Oversaw the smooth transition of one large dev team being split into four smaller teams- Coordinated project sequencing and feature scoping in order to meet deadlines.- Prioritized bug backlog and escalated feature patches as required- Oversaw quarterly PI planning effortsOn a documentation front, I created a variety of useful collateral, most related to user role privileges and their interaction with program features – many still in use today.

Victoria, British Columbia, Canada

As a Client Success Manager, I maintained a portfolio of 75 clients across multiple ICPs (22% SMB, 62% Mid Market, and 16% Enterprise). - Portfolio value of $1.3 million in ARR, with clients from a diverse array of industries.- Consistently met and exceeded personal KPIs, such as QBR engagement (70%) and churn (<3%)- Collaborated with Project Managers for new client implementations and handoffs- Helped train other CSMs and ELT members on use of the product Beyond core CSM duties, I was also involved in the creation of risk and opportunity spreadsheets to help suggest future client call topics and strategies. I regularly filed and advocated for feature requests, while actively proposing relevant workarounds to supplement missing functionality.

Victoria, British Columbia, Canada

Working as the Buyer for a privately held survival gear distributor, I was chiefly responsible for international vendor relations, and the effective sourcing of hard and soft lines. Coordinating closely with the Sales Director, I fulfilled large wholesale deals with various government and private sector organizations, including the Department of National Defense, and municipal governments. I was also responsible for dealing with all associated customs brokerage support and NAFTA documentation to ensure CBSA compliance and the smooth transit of goods.- Carefully balanced lead-times for client fulfillment while also minimizing perishable inventory losses- Oversaw the adoption and implementation of a CRM and ERP suite.- Regularly performed inventory counts and audits.- Organized participation and attended trade shows on the company’s behalf. - Optimized LTL shipping and introduced load modeling software to maximize shipment density.

Victoria, British Columbia