Jordan Graves Email & Phone Number

Asheville, Nc, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Created and implemented a new social media strategy, including proactive content pillars, voice and tone, platforms, community building, and reporting. Wrote and published social content and replies across Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube. Set OKRs and created quarterly and campaign-specific social reports, making ongoing recommendations for long-term strategy and campaigns based on performance and test and learn mentality. In the first 6 months, increased Facebook reach (783%) and engagement (+1133%) and Instagram impressions (+198%) and engagement (+341%). Brought on Sprinklr as a social media management platform and set processes for posting, reporting, and social listening.Worked cross functionally to create content and processes that laddered up to larger organizational goals.

San Francisco, Ca, Us

Managed Twitter handles, including @TweetDeck and @Verified.Defined and executed customer engagement and supported initiatives in collaboration with product, social, support, and marketing teams .Managed customer relationships at scale, including reviewing and responding to Tweets, and starting and joining relevant conversations .Conducted ongoing process and program improvement, quickly synthesizing information in order to drive new tactics and growth based on conversation on platform .Partnered with internal teams to create customer-facing content and resources, including blogs, Help Center content, videos, and online events .Worked with support teams to scale this program for growth and ensure a positive customer experience Escalated issues from customers and connected them to relevant teams within Twitter .Gained community insights and feedback on specific products and features through social listening and reporting and built feedback loops to communicate actionable feedback to product teams.

San Francisco, Ca, Us

Launched @TwitterBlue in alignment with the rollout of Twitter’s first-ever subscription service, creating the handle strategy and Tweet copy to gain followers and awareness (earning a reach of 8M+ in the first month).Executed publishing and reply strategies and community management initiatives for ongoing support of Twitter Blue.Managed community relationships at scale, including reviewing and responding to Tweets and joining relevant conversations in the community.Conducted ongoing process and program improvement, quickly synthesizing information in order to drive new tactics and growth based on platform conversation.Gained community insights and feedback through social listening and reporting and built feedback loops to communicate actionable insights to product, social and marketing teams.

Winston-Salem, North Carolina, Us

Developed and managed multiple social content calendars across, but not limited to, Facebook, Instagram, Pinterest, Twitter, YouTube. Sourced and created content for social, developed and executed planned and real-time content. Developed and executed social community development strategies and tactics that supported brand objectives, with a clear point of view and rationalization. Collaborated with the creative team to provide new content ideas, social perspective, and optimization guidance on organic social content. Identified relevant current or category moments and ideated on how to activate against them to grow relationships, perception or awareness of the brand. Wrote social media copy in line with brand tone of voice. Proofed all content before being published. Succinctly reported and provided insights on the brand's post performance and social community. Engaged with community by responding to comments and conversations around the brand.Identified UGC and obtained user permission rights for republishing. Worked closely with PR to identify possible influencer partnerships.

Winston-Salem, North Carolina, Us

Partnered with the brand planning team to develop brand-specific social channel strategies for clients. Developed and managed social content calendars grounded in the brand’s strategic framework. Sourced and created content for social, partnering with the creative team to develop and executed both planned and real time.Monitored conversations and engaged audience through strategy-based community management. Prepared and presented analytic reports on key social media performance metrics.

Winston-Salem, North Carolina, Us

Managed relationships between clients and creative team to successfully develop and execute strategic campaigns.Assisted with concept development for print and digital ad campaigns, website development, long-term marketing goals and audience engagement.Developed content calendars, for both digital and print campaigns, that aligned client’s overall marketing goals and successfully engaged target audiences.Developed and executed social media campaigns (Facebook, Twitter, Instagram, Snapchat).Built, programmed and delivered online surveys (SurveyGizmo).Developed, programmed and delivered email marketing campaigns (MailChimp).Wrote, edited and proofed copy for proper grammar and usage.

Broomfield, Co, Us

Educated guests on types of season passes and lift tickets available across all Vail Resorts. Sold lift tickets and season passes based on thoughtful questions aimed at identifying the best product for each guests' needs.Exceeded goal of 93% data capture from new and returning resort guests.Trained new employees on job procedures and protocols.

Charlottesville, Virginia, Us

Spearheaded speaker, sponsor, and venue logistics for the Women’s Energy Investment Conference and the Women’s Private Equity Conference.Achieved 280% of quota for ticket sales through strategic email marketing, social media, and outreach programs.Created sponsorship prospectus, conference brochure, and other marketing materials with Adobe Creative Suite.Conducted outreach to potential sponsors and achieved 130% of quota for sponsorship sales.

Morrisville, Nc, Us

Prospected companies to identify new business opportunities and prioritize accounts within a defined territory.Educated potential clients on the value of our public relations and marketing software.Managed leads and scheduled qualified product demonstrations for senior sales executives in order to reach performance based goals.Utilized Salesforce.com to prepare target lists for maintaining prospect data and prioritizing daily activity.

Durham, North Carolina, Us

Wrote and published keyword rich blog articles on a variety of topics using WordPress.Monitored and analyzed blog KPIs using Google Analytics and performed continual optimizations based on data.Conducted outreach to bloggers and thought leaders to form relationships and build links.

Taught belaying and rope safety skills to beginning climbers.Facilitated team building in groups of up to 100 children.Supervised gym safety.

Chapel Hill, North Carolina, Us

Created engaging social media posts daily and built monthly client newsletters.Tracked online car dealership reviews and responded to both positive and negative.Analyzed online presence of Toyota dealerships to improve website and social media.

Promoted the nine-month-long Carolina Performing Arts 2012-2013 season.Aided Ruder Finn’s media luncheon presentation in New York and live tweeted the event for CPA.Compiled media kit for 30 of New York’s most distinguished art journalists.Wrote a published article about experience working with CPA and Ruder Finn.