Jordan W. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

I lead cross-functional delivery efforts across multiple organizations, collaborating to define product roadmaps, prioritize features, and develop go-to-market strategies. I manage project managers, oversee delivery leads, and serve as a point of escalation, removing roadblocks and providing strategic guidance to ensure project success. I facilitate executive-level meetings to communicate project status, align on vision, and prioritize backlogs, focusing on delivering value. I’ve led the HFCA program, reducing HFC ticket volume by 50% and increasing actionability by 20%.As a strategic advisor to leadership, I provide insights into portfolio strategy and prioritization to drive high-impact decision-making. I’ve developed roadmaps for Service Assurance tools, automation initiatives, and Cox power supplies, aligning them with long-term goals. I lead PI planning sessions and workshops on topics like process improvement and power supply strategy, engaging stakeholders to drive results-oriented discussions. I designed and implemented an automated work intake system with Power Platform and Jira, improving task management and operational efficiency.I manage a portfolio exceeding $6.5M, ensuring compliance with financial regulations, overseeing accrual reviews, and providing accurate project forecasting. I identify funding opportunities, calculate ROI, and develop business cases to secure resources for key initiatives. I optimize 3PL resource allocations and manage vendor relationships to meet project demands. Additionally, I’ve implemented streamlined processes that reduce resource time, including an automated evaluation system for over 350 launches annually.

Atlanta, Ga, Us

I worked as a project manger for the Data & Automation team. I balanced managing our team in an agile fashion while meeting the waterfall needs of the business. I regularly made rapid tactical decisions and crafted project/sprint plans to maintain team momentum and drive for delivery of over 40 projects for the our team in 2022 with 13 resources.I managed the integration program that delivered serverless applications for batch and near real time system integrations using AWS savings of over 6k resource hours yearly. I managed the automation program which used Power Platform to reduce manual transactions increasing data quality, decreasing SLA from 2 days to 2 minutes, and cost avoidance of ~50K per year. I led multiple large projects simultaneously related to data and reporting including delivering a self-service reporting solution empowering stakeholders to build reports on demand with a reliable data source using Power BI.For each project I was responsible for creating business cases used to carefully design the team roadmap ensuring the largest value was delivered in the most efficient manner. I tracked financials, resource allocations, and KPIs to ensure successful delivery of a multimillion dollar program budget. I acted as our business analyst facilitating requirement reviews with stakeholders up to VP-level. I was responsible for communications, trainings, and UAT to support adoption of new tools/processes across our 2000+ user base.I have a passion for process improvement which I did in parallel to project management. I redesigned the operating model and performed an agile transformation including educating on Agile principles, creating standardized processes for work intake, and onboarding to Jira. This led to an increased velocity and recognition as gold standard for operating within the organization. I delivered a new support process using Airtable to serve 2000+ users for 77 Tableau dashboards, 10 Power BI workspaces, and 3 automation products.

Atlanta, Ga, Us

My client was Cox Communications where I spilt my time across multiple teams. I worked as a scrum master for a development team and I was responsible for facilitating our scrum ceremonies, creating technical roadmaps driving for towards our overall vision, and managing our SharePoint and Jira board. Prior to acting as scrum master for this development team, I facilitated an agile transformation including educating our development team on the Agile process, creating documentation and standardized processes for day to day operations, and onboarding the team to Jira. This has led to a 20% increase in team velocity. I also acted as senior technical analyst on our VOD Content Operations team where I was responsible for triaging issues, working with our product team and third party vendors, creating technical documentation, and our team’s reports and metrics. I focused on standardizing the processes used by our team and the teams in our organization through automation and clear documentation. In addition to this, I serve as the client partner to Cox which means I am responsible for ensuring client satisfaction, leading the hiring process, and managing multiple resources across several teams.

Atlanta, Ga, Us

My client with Tin Roof Software was Chick Fil A, Inc. I worked as the lead business analyst for the Modernize Customer Listening and Response team. Our team's main goal is to digitize and revamp the customer response experience. This includes working with customers, operators, and Chick Fil A Inc. to figure out how to best suite their needs in an effective and efficient manner. We are working to automate and digitize this process on several different platforms used by Chick Fil A's call centers, customers, and stores.My role included meeting with stakeholders across several teams to gather and write requirements that are translated into user stories that can be developed within a sprint. I worked closely between our marketing team and our development team to ensure stakeholder needs are being met. I facilitated Scrum meetings such as sprint planning, retrospective, and backlog refinement. I managed all of our project documentation on several different platforms such as Jira, Sharepoint, and Confluence. I worked with UX designers to create wireframes leading to the development of easy use products solving complex user needs. I was responsible for reporting and triaging production issues quickly. I crafted test automation strategies which included identifying critical regression tests and ensuring robustness of coverage. This increased our automation testing coverage to 80%.

Detroit, Michigan, Us

As a Software Validation Engineer for Connected Ecosystem Integration Validation within Engineering, I was cross-trained in end-to-end, system, and business continuity testing, along with mobile testing on both Android and iOS. On a daily basis, I managed smoke testing across eight environments and twelve applications, generating twice-daily reports to enhance code quality and strengthen testing efforts. To support our monthly releases, I led triage sessions to resolve critical defects and managed automated testing for each release. Additionally, I implemented a defect audit process to standardize testing, boost accountability, and reduce production defects.In collaboration with the PMO, I managed multiple projects, with a recent focus on expanding monitoring capabilities to our preproduction environments. I worked closely with the business team to draft and analyze requirements, creating comprehensive test scenarios that cover twelve OnStar applications, including GIS, PEGA, and billing and revenue management. I served as a liaison between developers and business analysts to ensure high-quality code that meets business needs. By implementing test case analysis across different testing teams, I streamlined productivity and minimized duplicate efforts.My qualifications include 100+ hours of engineering and product development training, 35 hours of PMBOK training, and Six Sigma Black Belt certification. I have extensive experience working in Agile environments using Scrum methodologies and am proficient in testing and development tools such as HP ALM, RQM, Microsoft Azure DevOps (TFS), JIRA, AHA!, and Selenium.

Tallahassee, 32317, Us

I worked to design and implement an automated testing system using both JAVA and XML. I also act as a liaison between the interns and project managers in order to grow my leadership and project management skills. I worked on the development of an electronic healthcare record system that is implemented in multiple state's Department of Corrections. This internship has helped me enhance my SQL, JAVA, and communication skills. I also built a customer satisfaction survey that was distributed to our customers in order to both maintain and increase customer satisfaction and retention.

Gainesville, Fl, Us

I was responsible for training all new employees and maintaining employee records. I provided excellent customer service in a fast paced, changing environment. I assisted with inventory, purchasing, end of day reports, and handling of cash. I also worked to established new marking techniques in order to increase revenue.

Bachelor’S Degree, Information Technology

Bachelor’S Degree, Psychology