• Generate numerous reports for management and clientele • Oversee the leasing team by ensuring that they properly drove apartment leasing sales through creative campaigns, continuous outreach, and by creating social media posts to promote leasing traffic and the closing of sales on leased apartments and sales • Facilitate move-ins with the maintenance team to ensure apartment turns are move-in ready• Handle and deposit incoming checks from members as needed and maintained accurate records of checks• Developed a strong knowledge of the buildings, and the surrounding community, including retail and service providers, parking, and transportation options to assist leasing staff • Ensure trainings were completed and up to date to ensure leasing staff stayed in compliance with company policies • Assist property manager with delegating tasks to maintenance and leasing staff to ensure the proper running of the property• Review the scope of work contracts for all annual construction and maintenance projects• Prepare lease reports and analyze rental market data trends for program properties by verifying tenant information, rent shares, and to capture housing forecast

• Led the agents’ relationship team by operating as the main point of contact for all requests, solving problems, and providing collaborative cross-departmental support to agents and the marketing department • Maintained business records for office location(s), including preparing and processing new real estate association and MLS paperwork, licenses, insurance certificates, etc.• Provided onboarding support to newly hired agents by assisting them with trainings and becoming acclimated on company benefits, procedures, and policies • Ensured that the company remained in compliance with local rules and regulations by the DRE, RE associations, and MLS’s• Provided support to Executive Management and Sales Managers by assisting them with daily office tasks• Maintained commission tracking platform by preparing and submitting commission breakdowns (CDAs)• Maintained CRM alongside the operations team and generated monthly reports for analysis for Sales Managers and Executive Team• Completed facility management tasks, including general office and business supply orders, equipment troubleshooting & repair coordination, liaising with building management, and oversaw general office appearance and maintenance issues• Continuously built on The Agency’s strong foundation of customer service, ensuring that the agents were passionate about The Agency

• Exhibited exceptional listening skills by listening and discussing client needs and providing the best apartment options by meeting budget ranges and projective move-in dates • Provided day-to-day administrative operations of the office which included welcoming our members and their guests, directing them as needed, and helping them to book our services and rental spaces• Reviewed and processed invoices, purchase orders, billing, and general files, working with the AP team • Draft new leases and lease renewals using Yardi software• Provided administrative support to the Geo Regional GM, Property Manager, and Building Operations Manager such as scheduling meetings and conferences, maintaining calendars and calls, and office tasks • Handled the ordering of stock order supplies, processed mail and package deliveries, and ensured the pantry was stocked, cleaned, and ready for daily use• Promptly reported issues and member concerns to the appropriate team with the help of company proprietary applications and unique service models. • Escalated maintenance requests to our property operations teams• Ensured that repairs of apartments are noted and completed which required regular community inspections