I am passionate about using colleague voice to make a difference, transform company culture and create a better working world. My key achievements were:➱ Creating an always-on colleague sentiment survey, enabling leaders of all levels to understand how colleagues are feeling and the key themes / trends impacting them. ➱ Building an internal site dedicated to colleague voice, providing a platform for all to speak up as well as see the action being taken as a result.➱ Designing and leading ad-hoc surveys and focus groups. Providing regular employee insight support to key colleague topics and D&I networks.

I worked on a number of strategic colleague projects to support 14000+ colleagues across the branch network and call centres. Key achievements include:➱ L&D: I lead the design and implementation of colleague training across all newly refurbished branches in the UK. This training focussed on digital skills and customer experience in branch. ➱ L&D: I designed and implemented a leadership training programme to improve the quality and effectiveness of development / performance conversations across the business.➱ Recognition: I identified a key barrier to recognition and as a result, designed, led and launched a new £500k in the moment recognition programme.

I experienced three roles within Barclays during the graduate programme. Corporate Relationship Support Manager. First point of contact for 35 Retail and Wholesale companies with a turnover of £6.5m-£50mMortgage Direct AnalystPart of the senior leadership team supporting mortgage advisors, improving customer experience and efficiencies across three UK call centres Performance Framework AnalystThe Performance Framework team work to design, govern and maintain Performance Management across Barclays UK. This role involved detailed risk assessments and senior engagement from stakeholders across Barclays.

I worked full time in branch based roles whilst also studying full time for a degree in Business Management & Leadership. My first 18 months were in customer facing roles, helping them in all of their life moments, from simple transactions to helping them buy their first home. I then secured my first leadership position leading a team of 12 cashiers across three local branches at the age of 19. Supporting their development and ability to deliver the best experience for our customers.