Jordan Smith Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Serves as a point of contact for clients, provides education on vendors, pricing structures, venue accommodations, and potential options for events. Oversees fulfillment management and tracking of advertising and physical sponsorship items sold at multiple conferences. Facilitates sales and upsells of current and new clients for a multi-million dollar revenue goal.Organizes and manages data tracking, analysis, and forecasting for sales expense and revenue budget for conferences. Builds and implements open communication with team members and industry clients, including the coordination of status meetings and material review check points. Provides arrangements of client-hosted programs, including grants submission, communication with clients, administration onsite, relationship management with various stakeholders including hotels, vendors, and sponsors and leading vendor and location selections for initiatives at conferences.

Superior, Wisconsin, United States

Respond to and resolve complex client issues through incident recognition, resolution, escalation and follow up via phone or email. Ensure positive client experience through high quality service and communication. Build positive and productive relationships with clients. Create orientation documents for new clients and responsible for brokerage listings for brokers and clients.

Superior, Wisconsin, United States

Supported store processes: inventory management, customer service, and marina dock maintenance. Processed payments through POS systems and assisted with monthly billing. Provided client support services in an accurate and timely fashion.

Superior, Wisconsin, United States

Assisted with event management by completing hourly walk throughs for building and events. Ensured production and AV needs went smoothly, communicated with clients for successful set ups and timeliness. Trained Desk Assistants and Building Managers on new programs, software, and desk policies. Guaranteed quality customer service by assisting the university community with their needs. Scheduled shifts, and led meetings for all desk employees.

Superior, Wisconsin, United States

Assisted with event management by completing hourly walk throughs for building and events. Ensured production and AV needs went smoothly, communicated with clients for successful set ups and timeliness. Trained Desk Assistants on new programs, software, and desk policies. Guaranteed quality customer service by assisting the university community with their needs.

Superior, Wisconsin, United States

Developed resident interpersonal skills and community while performing administrative duties. Facilitated hall front desk operations, developed personal relationships with students, created bi-monthly programs for floors, and enforced policies. Planned regular programs and activities on respective floors and participated in overnight duty in the hall. Noted and submitted work orders

Superior, Wisconsin, United States

Guaranteed quality customer service by assisting the university community with their needs. Operated University phone switchboard, student mail services, and multiple email inboxes.

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Theatre Society, Peer Mentor

High School Diploma

Activities and Societies: Forensics, Theater Club, Debate Team, Craig Criterion Newspaper, English Club