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Build, edit, and ensure the accuracy and quality of online courses. Effectively modify teaching methods and materials to accommodate student needs. Assess and advise students and educators on curricula, instructional methods, and policies. Train client to use technology and equipment. Evaluate the performance of staff and the effectiveness of the educational programs.• Utilize a variety of software, including Microsoft Office Suite, Rapid Intake, MLearning Suite, and Articulate Storyline Software.• Convert courses into multiple languages.• Accurately and effectively transfer courses onto new platforms.• Provide knowledgeable technical advice pertaining to the use of current instructional technologies, including computer-based training, desktop videoconferencing, multimedia, and distance learning technologies

Assessed, developed, and promoted e-Learning content to support curriculum delivery for Global Sales Training within Medtronic Minimally Invasive Therapies Group (MITG).Collaborated with subject matter experts, product managers, and field trainers to create effective and digestible eLearning assets.Developed storyboards considering content, audience, deployment platform, and cognitive learning theories to ensure impactful deliverables in adherence with MITG stylistic standards.Assessed the performance of content through metrics and provided improvement recommendations to business partners

Maintained daily operations such as client scheduling, housekeeping and maintenance, inventory management, payroll, HRIS systems and provided excellent customer service.• Calculated payroll and maintained HRIS systems through ADP Human Capital Management System.• Converted an individualized paper scheduling system to a highly effective and organized digital system.• Organized and executed photo shoots for employee profiles.• Coordinating publicity events with surrounding businesses.• Successfully revamped the company website to be more attractive, organized, and user-friendly.• Plans quarterly advertisements and promotions.• Developed and executed a system to solicit and record client feedback.• Completed regular comprehensive inventory updates.• Designed and implemented an effective and efficient filing and archival system.

Coordinated all operations in this busy, high-energy environment. Managed client scheduling, coordinated accounting/payroll, staff scheduling, acted as a client liaison, and facilitated a positive work environment.• Maintained the HRIS System utilizing Shortcuts software integrated with the T&G Intranet.• Managed communications with upper management.• Covered shifts through more effective scheduling at both Denver, Colorado locations.• Recruited and trained CSR staff.• Served as a staff resource for advice and counsel.• Mediated disputes between staff and maintained a positive atmosphere during staff meetings.• Calculated bi-weekly payroll.