Jordan Epps Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Matthews, North Carolina, United States

Manage the team to efficiently complete repairs to maximize time throughout the day and increase total numbers month over month.Ensure inventory control needs are consistently met as well as reduced shrinkage levels.Market our services monthly to local cellular carriers which helped to obtain new customers.

Columbia, South Carolina Area

Expanded new client relationships and existing customer relationships while providing cell phone repairs. Researched new devices to expand repair knowledge. Marketed to local businesses to increase customer base and to expand partnership and contract opportunities. Consistently met or exceeded projected rates of repair for multiple makes and models.

Performed triaged/troubleshoot on Sprint devices and processed device for repair or replacement.Filed and organized paperwork complying with Sprint standards while maintaining and exceeding monthly service goals. Provided optimal customer services and managed work in fast pace environment.

Managed the store and provided effective supervision and guidance to store employees.Efficiently managed sales staff activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals.Created schedules and established performance goals for employees while implementing new marketing and promotional.

Achieved a top 5% ranking in sales in the district while providing superb customer service. Exceeded company sales goals with promotional plans and accessories. Built lasting business relationships through performance and credibility.

Created promotional strategies to develop and expand existing sales and traffic to the location. Consistently established and maintained an excellent network of business relationship as a result of extensive interaction and communication.Worked closely with company staff to effectively close sales while taking part in multiple marketing events.