Software Support Specialist
CurrentRespond to incoming customer support cases within the established time frames via telephone, email, or remote session. Provide and/or research a proper solution to the submitted Support Case while recording all aspects of the Support Case in the CRM (Customer Relationship Management) software.Reproduce customer Support Cases in Virtual Box or other appropriate environments to determine the solution and perform remote maintenance if required.Improved the software by locating, reproducing, and reporting bugs to the proper departments and individuals.