Jordan Gilbert Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Review providers’ submitted requirements including licensure, certifications, screens and other critical documents using the data platform system ensuring document status versus requirements needed. Communicate timely update status with all internal stakeholders via the data platform system, email, phone, etc. to facilitate a team approach. Create urgency with providers to encourage timely and accurate submission by establishing target dates and monitoring document submission progress in order to deliver comprehensive documentation to the client facility for assignment start date. Coordinate response to assigned client regulatory audits, TJC/TWSM/NCQA documentation, and other requests by client facilities by completing the requests with accuracy and within timelines. Coordinate with 3rd party vendors to determine appropriate dates, times, and locations for provider to complete compliance steps including drug screens, background checks, immunizations, etc. Facilitate quick book (QB) process for assigned facilities by collaborating with Account Managers, Recruiters, and licensing. Collaborate with Contracts Analyst to review all new client contracts or contract revisions for Credentialing requirements, for assigned facilities in order to identify unique requirements. Negotiate with client facility to reconsider unusual or uncustomary requirements by emphasizing the value and experience of Quality Services Department with client facilities in order to minimize disruption of placements and optimize fill rate. Consult clients on Credentialing best practices by making recommendations on requirements expectations and realistic start dates to streamline submission and placement processes in order to increase fill rate of qualified HPs. Maintain daily and accurate facility database including updated contact information, new requirements, and client correspondence by following up regularly with clients to optimize service coverage and prevent gaps in service delivery.