James Jordan Email & Phone Number

U.S. Coast Guard Training Center Petaluma, Ca

Train U.S. Coast Guard Information Systems Technician (IT) students to install, configure, administer, and maintain communication systems. • Supporting network hardware including servers, switches, desktops, laptops, and printers.• Network Equipment Installation and troubleshooting.• Supporting network and remote connectivity. • Supporting Analog, Digital, and VoIP communication systems.• Supporting Call Server hardware and software.• Call Server administration using Graphical User Interface (GUI) and Command Line Interface (CLI).• System and Network security - VLAN, System, and User Rights, etc. • Coast Guard network and telecommunication policies and procedures.• System backups/restoral and disaster recovery.

Santa Rosa, Ca

Provided 24 hour Tier II support for 30 Safeway stores in 4 counties.Partnered with Help Desk and Network Engineers in the US and Philippines to diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.Provide complete recoverability of systems and applications.Supported standard technology hardware including routers, servers, switches, desktops, laptops, and printers.Supported all Telephony hardware including PBX phone systems, and iPhone and Android smartphones.Installed new hardware and software.Provided network and remote connectivity (hardware/software) support.Maintained equipment inventory controls and policies.Worked with Support Center on assignment of problems, support issues and concerns with computer systems.Interfaced with all Corporate IT groups for on-site support and technology resolutions.Adhered to repair standards and service levels established.Met and/or exceeded IT support goals for customer service level agreements.

Communication Master Station Pacific, Point Reyes, Ca

Top Secret Clearance.Supervisor of an IT Department of 10 personnel providing Tier I and Tier II support for a Communication Master Station and Network Operation Center consisting of 100+ users in a multi-location environment.Partnered with Network Engineers to diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.Supported network and computer systems covering installation, configuration and upgrading of U.S. Coast Guard servers, workstations, laptops, and peripheral devices; system administration of users, groups, passwords, anti-virus software, backups, preventive maintenance, Exchange server mailboxes, distribution lists, public folders.Supported 4 Avaya CS1000 PBX telephone systems covering Installation, programming, troubleshooting, maintenance, system access configuration, database backup, and restoral, call recording configuration and voicemail administration.Copper and Fiber Optic cabling installation, splicing, termination, testing and troubleshooting of horizontal and backbone cabling systems.Planned and coordinated IT projects ensuring timelines, milestones, and budgets were held within acceptable standards.Interfaced with Coast Guard internal and external customers supporting Information Systems including all branches of Department of Homeland Security and Department of Defense.Developed and conducted briefings for senior management.

Training Center Petaluma, Petaluma, Ca

Train U.S. Coast Guard Information Systems Technician (IT) students on Telephone Systems and Cable installation. Classes instructed:• Private Branch Exchange (PBX)• Voice Mail System• Public Address System • Fiber Optic and Copper cabling• Horizontal and Backbone cabling• Data Circuits

Tracen Cape May, Nj

Transformed 400+ civilian volunteers into highly motivated, team oriented Coast Guard men and women through eight-week cycles of intense field and classroom Basic Training. Classroom sizes were between 75-150 students. Classes instructed: • Leadership • Followership • Physical Fitness • Health and Well Being • Military History and Traditions • Career Counseling • Team Building

Electronic Support Unit Honolulu, Honolulu, Hi

Provided Tier I & Tier II support for 15 Coast Guard land units and 9 Coast Guard ships.Member of a Migration Team, we upgraded the data network for 26 Coast Guard units in the Hawaiian Islands, America Samoa and Japan. Installed 500 desktops/laptops, 2 miles of CAT5 and Fiber Optics cables and 40 network devices. Trained 300+ personal on the new desktop workstations.

Avaya Ip Office Integration And Configuration

Interconnecting Cisco Network Devices

Comptia A+ Essentials

Nortel Cs1000 (Pbx) And Call Pilot Advance

Instructor Development

Course Designer

Information Systems Management

Leadership And Management

Nortel Meridian Installation, Maintenance And Database

Fiber Optic Cable Installation, Splicing And Maintenance

Microsoft Networking Essentials - 578

Information Systems Technology