Area Manager
Current- Writing and delivering a 3-week long training course to over 100 overseas managers at the start of each winter season. Overseeing multiple sites across the French alps, including high turnover public bars/restaurant, with a team of Hotel Managers reporting into me. Being accountable for ensuring my teams implement and deliver the brochure promise and company values. Responsible for all P&L and supplier liaison. Monitoring the standards of guest service via weekly visits to properties, great communication with my team and through their weekly reports. Providing HR support, consulting on disciplinary matters, recruitment and staff welfare matters. Continually working to develop my team to ensure high levels of staff retention and development. Conducting H&S checks including, carrying out HACCP audits of kitchens, fire safety checks, and safe working practises training. Surpassed all guest feedback targets and financial targets set to me by the Directors each year. All properties in my remit passed the ‘commission de sécurité’, an inspection by the local authorities, with the highest possible rating. I was part of the team to implement a companywide ‘rewards and recognition’ program for all staff. Working at arrival airports weekly to greet and organise the logistics of thousands of guests arriving and departing.
