Customer Service Representative
Mississauga, Ontario
• In charge of managing a portfolio of over 15 clients and 5000 managed assets• Managed projects between client contacts and management, stakeholders, and third parties• Provided solutions to client inquiries while tracking solutions and issuing supporting documents• Collaborated to execute custom system enhancements and reports while administrating the respective vehicle, driver, and mileage databases • Sold my existing clients on further coverage/additional programs based on analyzing needs • Prepared pricing sheets, financial statements, and order forms for bulk vehicle ordering (vehicle orders ranged from 10 to 250 vehicles at a time)• In charge of keeping driver dashboards up to date with relevant information• Kept track of trends and consulted with clients on profitable future asset acquisitions/investments