Jordan Joyner Email & Phone Number

Fairfax, VA, US

Worldwide, OO

Worldwide, OO

Dublin 2, IE

• Data Analytics and Visualizations: Supporting various analytical projects within a CIO organization to transform raw unstructured data sets into meaningful reports, provide metrics, and enhance decision making across.
• Business Process Automation: Supporting the automation of business functions by architecting workflows and logic, data validation, and notifications/alerts.
• IT Portfolio Assessment: Developed a user-friendly capability to easily collect and compile IT application data, and support organizations with their IT Application Portfolio Assessments. This tool leverages automation.

Worldwide, OO

• Supported the implementation of technical solutions for Civilian and National Security sector clients, ranging from developing technology strategies to support executive-level business objectives, developing dashboards.
• Supported Deloitte’s Analytics and Information Management (AIM) operating model and developed data analytics tools such as Tableau dashboards highlighting National Security and Defence sector data, and automated Agile.
• Identified client obstacles and translated them into requirements through requirements gathering sessions across technical and functional entities to provide solutions to improve client business processes.
• Managed client’s customer support and help desk team by overseeing ticket resolution, the analysis and implementation of customer change requests, and working with executive clients to prioritize customer tickets.
• Analyzed and developed responses to federal RFPs and RFI’s by identifying key objectives while working with multiple workstreams to ensure proposal strategies were designed to enhance win probabilities.
• Facilitated and led client conferences and training's on content varying from introducing new functionality, training new clients, and introducing new business strategies.

Worldwide, OO

• Co-owned project's data analytics effort to provide more insight into development team performance and work backlogs
• Developed a fully functional sprint metrics dashboard and automated Excel workbooks with macros for more efficient analysis
• Led internal and external end of sprint demos
• Developed project's future service offering backlog which included writing epics, user stories, acceptance criteria, and tasks
• Thread lead for a Deloitte alliance with a partner firm, to help combine the partner firms leading technologies with Deloitte's industry, business, and technical knowledge

Englewood, CO, US

• Aided in developing a Project Portfolio Management (PPM) requirements and implementation plan to overhaul legacy PM system
• Presented proposed plan to executives and stakeholders in both the Project Management and Business Relationship Management departments
• Utilized Microsoft Project to track the progress of development and implementation of the ServiceNow PPM Module