Is your IT Service Management Practice constantly falling short, and failing to meet your needs?I am an experienced business driven IT professional focused on optimizing IT Operations and IT Service Management Organizations.I have 10+ years of experience improving ITSM Practices, Policies, Processes and Procedures.My experience has been acquired working for some of Canada's largest organizations and brands.My experience is applicable to all industriesMy strong business acumen, experience, and references gives me authority and influence in the IT OPS and ITSM space.When consulting, I like review the following:1. Get clear of core business objectives.This alignment requires a strategic approach to service delivery, incorporating a deep understanding of business processes, goals, and the impact of technology on overall performance.2. Bring down the walls between IT and the Business, in order to deliver exceptional value to Business stakeholders and clients, while still meeting all the organizations mandatory audit and compliance requirements. 3. I place emphasis on removing the constraints and blockers that no longer hold value and I streamline org’s ITSM practices, polices, and procedures. Each improvement is carefully assessed using Frameworks & Best Practices.It is my mission to deliver exceptional value with agility and accuracy, all while ensuring risks are mitigated, and all audit and compliance requirements are met.I use many frameworks and best practices to challenge old, outdated processes with new, streamlined, and robust processes that maximize value for the business and customer.Feel free to message me if you or your organization would benefit from my experience.Experience: Incident Management Practice - Enterprise Level - 7 years - Experienced at the Management Grade Level Change Management Practice - Enterprise and Business Unit Levels - 4 years.IT Service Management for a Specific Business Unit at Major Bank in Canada - 4 years - Incident Management, Change Management, Continuous Service ImprovementProblem Management Practice - Advisor and stakeholder rolesConfiguration Management Practice - Advisor and stakeholder rolesRelease Management Practice - Advisor and stakeholder rolesService Level Management Practice - Advisor and stakeholder rolesService Request Management Practice - Advisor and stakeholder rolesAsset Management Practice- Advisor and stakeholder roles
Listed skills include Banking, Incident Management, Disaster Recovery, Change Management, and 7 others.
