Jordan Sullivan Email & Phone Number

Indian Creek, Illinois, United States

Remote

• Client Success Partner | Sterling Volunteers |Fort Collins, CO | July 2019- December 2020Oversaw more than 20 accounts within various industries including Education and Municipalities. Conducted volunteer opportunity.
• Scheduled regular strategy meetings to scale clients against others within their industries and trends within the volunteer screening space.
• Advised clients on new products and services that enhanced client portfolios.
• Acted as gateway to Sterling’s internal network of subject matter experts to remove obstacles for a successful program.Client Success Partner | Sterling | Fort Collins, CO | October 2017 – July 2019Handled 13 retail.
• Provide in-depth knowledge of clients’ performance by outlining data, benchmarking to the industry, and presenting that information in person
• Ensured client contracts status and renewed services proactively.

• Account Associate | Technomic | Chicago, IL | July 2016 – July2017Managed 84 clients and their access to Technomic resources by offering the highest level of support and engagement. Responsible for retention of the.
• Effectively maintained client relationships by providing excellent communication and on-time responses to client requests and needs.
• Lead training and webinars for small and large groups of people on how to navigate Technomic products and subscriptions.
• Partnered and communicated with internal departments including Sales, Product Development, Research, and Consulting Practice to assist with client facing projects.
• Maintained accurate and timely reporting related to retention and client relationship metrics.

• Account Manager | EcoSure - A Division of Ecolab | Naperville, IL November 2011 – July 2016 Partnered with client accounts ranging from $20K-$5M, including Pizza Hut, Buffalo Wild Wings, and contract Management.
• Oversaw 11 customers, providing communication and follow up on essential items in a timely manner.
• Increased the Buffalo Wild Wings program by $15K by including an additional audit cycle per year and ongoing presentations of restaurant performance data.
• Provided high level reporting data that was presented to the customer, showing operator best practices, and benchmarking the customer against the industry.
• Efficiently invoiced monthly and maintained financial processes that directly affected month end numbers and ongoing projections.
• Supported onboarding and tasks of new employees, as well as continual management and mentoring to develop their skills and knowledge as well as performance.