Jordan Sullivan Email & Phone Number

Indian Creek, Illinois, United States

Remote

Client Success Partner | Sterling Volunteers |Fort Collins, CO | July 2019- December 2020Oversaw more than 20 accounts within various industries including Education and Municipalities. Conducted volunteer opportunity screens on accounts ranging in revenues of $20K-$150K. Served as primary contact for questions related to volunteer and employment opportunity program strategies. Selected Achievements:• Scheduled regular strategy meetings to scale clients against others within their industries and trends within the volunteer screening space.• Advised clients on new products and services that enhanced client portfolios.• Acted as gateway to Sterling’s internal network of subject matter experts to remove obstacles for a successful program.Client Success Partner | Sterling | Fort Collins, CO | October 2017 – July 2019Handled 13 retail clients with accounts valued between $80K-$200K in revenue. Worked closely with account representatives to learn and maintain a knowledge of clients’ business and ensured background check compliance. Recommended new and beneficial products that aligned with their organization.Selected Achievements:• Provide in-depth knowledge of clients’ performance by outlining data, benchmarking to the industry, and presenting that information in person• Ensured client contracts status and renewed services proactively. • Communicated with internal departments such as IT and sales to ensure clients’ needs were met. • Increased client revenue steadily throughout the year and maintained 100% client retention.

Account Associate | Technomic | Chicago, IL | July 2016 – July2017Managed 84 clients and their access to Technomic resources by offering the highest level of support and engagement. Responsible for retention of the client’s programs which the client subscribed to annually, requiring strong relationship management and deep understandings of Technomic services.Selected Achievements:• Effectively maintained client relationships by providing excellent communication and on-time responses to client requests and needs.• Lead training and webinars for small and large groups of people on how to navigate Technomic products and subscriptions.• Partnered and communicated with internal departments including Sales, Product Development, Research, and Consulting Practice to assist with client facing projects.• Maintained accurate and timely reporting related to retention and client relationship metrics.

Account Manager | EcoSure - A Division of Ecolab | Naperville, IL November 2011 – July 2016 Partnered with client accounts ranging from $20K-$5M, including Pizza Hut, Buffalo Wild Wings, and contract Management customers such as Compass. Selected Achievements:• Oversaw 11 customers, providing communication and follow up on essential items in a timely manner.• Increased the Buffalo Wild Wings program by $15K by including an additional audit cycle per year and ongoing presentations of restaurant performance data.• Provided high level reporting data that was presented to the customer, showing operator best practices, and benchmarking the customer against the industry.• Efficiently invoiced monthly and maintained financial processes that directly affected month end numbers and ongoing projections.• Supported onboarding and tasks of new employees, as well as continual management and mentoring to develop their skills and knowledge as well as performance.