Jordann Mathis Email & Phone Number

Cleveland, OH, US

Account Manager for Small Group Hub Team. Servicing groups 2 to 19 lives in the KC Metro. area.

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Review large and small group claims and make final determinations for admittance or denial. Approve payment of claims and company liability within established limits. Interpret contracts, adhere to appropriate state disability law, HIPPA regulations and ERISA produces and successfully exercise autonomous judgment to settle claims. Solid judgment and.

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Dedicated primary contact for MVP Brokers and clients under 100 lives for administrative issues across all departments (billing, contract, claims, eligibility, licensing, commissions, and more). An advocate for any business related need to act as a “quarterback” for complex issues while providing updates and confirmation of resolution.

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Serviced as the home office presences for fast and knowledgeable resolutions for high priority Client issues. Ensured timely processing of incoming service requests such as enrollments, policy amendments, bill audits, member and coverage terminations, etc.

Kansas City, MO, US

Fast-pace client integration and resolution through a call-center environment. Dedicated contact for all DHMO Individual Prepaid Dental applications for Billing Representatives, Brokers and Members. Worked directly with DHMO enrollees to balance accounts and manage member’s coverage level, policy changes, and premium payment.

Certified Substitute Teacher PreK-12 in mulitple concentrations. Participated as the full time Physical Education Teacher for 3 months at Southeast Elementary while the teacher was out on medical leave.

Saint Joseph, MO, US

Responsible for organizing, planning, publicizing and implementing campus programs, educational workshops, and small projects all while enhancing campus awareness on the subject of understanding diversity and multiculturalism.

Chicago, IL, US

Provide before and after school care for children K-6 with fun programs designed to support character development, leadership skills, good academic behavior, and social skills.