Jordan Neal

Jordan Neal Email and Phone Number

Director, Talent Acquisition @ Aquent
Jacksonville, NC, US
Jordan Neal's Location
Jacksonville, North Carolina, United States, United States
Jordan Neal's Contact Details
About Jordan Neal

Versatile Senior Recruiting Leader skilled in driving organizational performance through strategic hiring, headcount planning, proactive succession planning, and operational excellence. Certified Diversity, Equity, and Inclusion Champion and skilled strategic recruiter with proven success in all aspects of hiring. Servant Leader experienced with coaching, development, data-driven improvements to processes and strategies, and collaborating with C-suite executives.

Jordan Neal's Current Company Details
Aquent

Aquent

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Director, Talent Acquisition
Jacksonville, NC, US
Website:
aquent.com
Employees:
3763
Jordan Neal Work Experience Details
  • Aquent
    Director, Talent Acquisition
    Aquent
    Jacksonville, Nc, Us
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  • Parallel
    Associate Director Of Clinical Recruiting
    Parallel Sep 2024 - Present
    New York, Us
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  • Aquent
    Talent Acquisition Manager
    Aquent May 2022 - Sep 2024
    Boston, Ma, Us
    DEIB Council Member | 2022 - 2024
    View
  • Centerline Digital
    Corporate Recruiter
    Centerline Digital Nov 2021 - Apr 2022
    Raleigh, North Carolina, Us
    Developed creative strategies to source a diverse pool of qualified candidatesEnsured the recruitment and onboarding processes ran smoothly and efficientlyManaged high volume recruitment process for full time hires across various departments Reviewed applications/resumes for appropriateness of skills, expertise, knowledge, and culture add via JazzHRPresented top talent to hiring managers and made informed recommendations for hire (or not) Developed in-depth knowledge across a wide range of roles within the agency, from animators, creative directors, project manager and account leadsScheduled and conducted candidate screens via ZoomOrganized, led and documented post-interview debrief/feedback with interview teams and candidates Managed candidate experience throughout the hiring process and set realistic expectations on next steps Developed and maintained excellent relationships with hiring managers Prepared and extended offers; lead candidate negotiations; conducted background checks via VerifiedFirstLed the implementation and delivery of a streamlined onboarding for all new hires
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  • Frankel Staffing Partners
    Specialty Recruiter
    Frankel Staffing Partners Jun 2016 - Nov 2021
    Cary, North Carolina, Us
    Sourced and staffed for several positions in our Specialty division; areas include: Banking, IT, Sales, Customer Service, Clinical (Operations, Support Staff, Development, Quality Assurance), Records Management and Document Control, Medical Office Support, Manufacturing, Biotech and Pharma. Proven success with volume recruiting for support and sales roles. Successful placement of candidates in Temporary, Temp-to-Hire and Direct Hires positions each quarter. Attended various job and career fairs held at colleges and universities within North Carolina and served as company Representative. Coordinated and scheduled onsite and phone interviews between clients and candidates. Assisted with new hire paperwork, orientation and onboarding tasks including I-9 verification, background checks and drug screens. Served as Project Manager, Vendor Manager and IT Coordinator: Responsible for ensuring IT efficiency, maintenance, and triaging computer issues as they arise. Coordination with and management of relationship with outside IT vendor. Asset tracking, in coordination with outside vendor, for insurance and depreciation purposes. Vendor and Project Manager for several services including: Logically, VectorVMS, People2.0, Sendouts, CareerBuilder, Monster and LinkedIn. Served as Marketing and Social Media content creator and contributor for company website, Facebook, and LinkedIn.
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  • Xerox
    Workforce Management Leader
    Xerox Feb 2016 - May 2016
    Norwalk, Connecticut, Us
    Responsible for job performance and general development of each team member: Monitored the implementation of work activities of individual team members both qualitatively and quantitatively; Attended and participated in daily and weekly planning meetings between WFM and Client Team. Contributed to the continuous improvement of services WFM in favor of the Client Teams, in such a way that optimum quantitative results were achieved: Continuously planned improvement aiming for a more efficient and effective schedule; Managed expectations of internal customer (Client Team); Increased satisfaction level of internal customer (Client Team); Developed and safeguarded implementation WFM in accordance with COPC standard.Prepared new projects allocated, in regards to the required and available capacities: Evaluated required and available capacity (people and work space), outlined discrepancies and worked out consequences at Client Team level. In charge of ensuring a successful planning and traffic implementation: Quality control of delivered WFM products and processes; Maintained 24/7 availability for communication with all Client Teams and team members; In charge of troubleshooting and problem solution; Organizing and allocating of work for Planners, Schedulers and Traffic staff; Analyzing and advising of possible production and team optimization.
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  • Lifetouch
    Data Coordinator And Customer Service Representative
    Lifetouch Sep 2015 - Jan 2016
    Eden Prairie, Mn, Us
    Data Coordinator: Collected and managed electronic data from schools in order to process and receive "Name on Cards" for Students & Staff before the picture day. Analyzed and organized data to ensure all required/requested fields were provided. Communicated with Account Executives, Picture Coordinators (at the schools) as well as Department heads whenever issues arose to promote teamwork and determine necessary action. Maintained confidentiality of school/student information by ensuring all data is protected and all safety regulations and procedures are enforced and used. Maintained complete and accurate records and files. Software used to complete my duties included: Google Drive, Excel, Vision, SmartLink, Pentaho. Customer Service Representative: Answered all consumer client and customer correspondence in a timely and efficient manner via email and phone. Other duties: Responsible for all incoming packages and end-of-day pickups with UPS and FedEx. Assisted with other projects as assigned.
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  • Magnus Health
    Operations Director, Formerly Help Desk Manager
    Magnus Health Sep 2011 - Dec 2015
    Raleigh, Nc, Us
    As Operations Manager, responsible for delivering high standards of service to users; monitor, analyze and plan improvements of overall team performance; ensure that the equipment and programs used meet our needs; direct interact with the employees day to day; prepare reports on the current condition of logistics and decide on the next course of action; coordinate with the finance department to obtain the necessary approval for budgets; creating and implementing best practice procedures to improve productivity and efficiencies of the Help Desk, Records and Review teams. Recruiting (interviewing, hiring) for all three Operations Teams.As Help Desk Manager, took escalated calls of customers and responded to complex emails and live chats requiring Supervisor responses. Created and updated information for the customer Knowledge Base. Trained incoming Help Desk Agents on systems, products and customer service skills. Implementing new processes and software to increase productivity with Agents and decrease/eliminate call drivers.
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  • Verizon Wireless
    Customer Service Representative
    Verizon Wireless Jun 2010 - Aug 2011
    Basking Ridge, Nj, Us
    Taking inbound calls of customers answering inquiries regarding bills, calling plans and equipment. Providing general troubleshooting of mobile phone and mobile broadband devices and analyzing accounts to find the cause of any overages and suggest the best calling plan. Giving customers step by step instructions on how to manage their accounts, program and activate their devices, etc.
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  • Nexxlinx
    Developer / Customer Service Representative
    Nexxlinx 2009 - Jun 2010
    Atlanta, Ga, Us
    As a Developer, worked closely with agents on improving job skills to improve overall work performance for online shopping sites Rue La La and SmartBargains.com campaign by monitoring phone calls and proofreading emails. As a Customer Service Representative - Taking inbound phone calls and responding to emails for Golf Now campaign, dealing with accounts, reservations and general troubleshooting.
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Jordan Neal Skills

Leadership Customer Service Time Management Training Social Media Microsoft Office Salesforce.com Customer Satisfaction Customer Experience Powerpoint Microsoft Word Communication Recruiting Computer Proficiency Research Customer Support Crm Operations Management Call Centers Customer Relationship Management Adobe Creative Suite Google Apps Microsoft Excel Teamwork Proficient Typing Skills Social Networking Troubleshooting Hiring Onboarding Cloud Computing Forecasting Technical Support Computer Hardware Troubleshooting College Recruiting Software As A Service Google Docs Interviewing Problem Solving Sourcing Mock Interviews Telephone Interviewing Software Troubleshooting Google Suite Google Drive High Volume Recruiting Staffing Services Temporary Staffing Permanent Staffing Team Leadership Management Public Speaking Data Entry

Jordan Neal Education Details

  • University Of North Carolina At Greensboro
    University Of North Carolina At Greensboro
    African-American/Black Studies

Frequently Asked Questions about Jordan Neal

What company does Jordan Neal work for?

Jordan Neal works for Aquent

What is Jordan Neal's role at the current company?

Jordan Neal's current role is Director, Talent Acquisition.

What is Jordan Neal's email address?

Jordan Neal's email address is jn****@****ine.net

What schools did Jordan Neal attend?

Jordan Neal attended University Of North Carolina At Greensboro.

What are some of Jordan Neal's interests?

Jordan Neal has interest in New Technologies, Networking.

What skills is Jordan Neal known for?

Jordan Neal has skills like Leadership, Customer Service, Time Management, Training, Social Media, Microsoft Office, Salesforce.com, Customer Satisfaction, Customer Experience, Powerpoint, Microsoft Word, Communication.

Who are Jordan Neal's colleagues?

Jordan Neal's colleagues are Denice Crowell, Clark Brown, Kirk Nicholas, Yvonne Chong, Sashi Dharan, Daiane Souza, Joanie Faux.

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