Jordan Tom Email & Phone Number

Sacramento, California, United States

- Conducted user interviews to collect and utilize data to enhance FTB apps for users of various backgrounds and experience levels- Simplied intricate legal content to digestible language to cater to users that lack extensive tax knowledge- Lead design sprints, initiatives, and projects to develop applications that enhance usability and accessibility on the FTB website- Spearheaded the migration process of the FTB Repository site onto the intranet by using HTML and Dreamweaver

Elk Grove, California, United States

- Increased the overall awareness of the club by developing a professional-grade website using Wordpress, HTML, and CSS - Drove 200+ member acquisitions and $15K revenue growth via strategic execution and close collaboration with board members- Enhanced website with third-party plugins, SEO, and optimized responsive design to drive engagement to 3,000+ online users- Provided training to club staff, empowering them to manage website content independently, streamlining overall processes

United States

-Raised roughly $70K in sales revenue and $20K profit through retail arbitrage via online marketplaces and local sales-Performed procurement and managed $50K worth of inventory varying from heavy equipment to clothing goods-Facilitated 350+ transactions across all online marketplace platforms while ensuring a 99% customer satisfaction rate-Maximized revenue in multiple markets by conducting extensive market research with various data analytics software

Irvine, California, United States

- Coordinated outreach to 250+ UC Irvine campus leaders, leading the transition to Discord for VoIP/text communication with the goal of upholding UCI community and culture during COVID-19 pandemic- Conducted a thorough collection of Server IDs to track usage metrics, providing KPIs to Discord for platform improvements-Hosted weekly training, troubleshooting, and maintenance meetings with club leadership to ensure optimal incorporation of features into workflow

Elk Grove, Califiornia

- Led dozens of coding summer camps for kids ages 6-14, incorporating robotics, games, and beginner programming- Participated in weekly team meetings with management to carefully plan further events and assess camp performances- Encouraged 100+ students to pursue careers in software development and artificial intelligence through robotics camps- Amplified the rate of returning students by a huge margin by contributing a personable and engaging teaching style

Irvine, California

- Fulfilled all food orders for 17+ tables in a fast-paced environment while maintaining high standards of service- Increased customer retention rate and overall sales within three months by actively promoting new deals and offers- Managed cash flow of $800+ per shift through meticulous cash register work and high attention to detail- Communicated with 20+ co-workers and staff through weekly team meetings and online social media platforms

Bachelor Of Science - Bs, Business Information Management, 3.55 Gpa

Activities and Societies: Alpha Kappa Psi

Bachelor Of Science - Bs, Business Information Managment